Overview:
Now is the time to join us!
We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Responsibilities:
Who are you?
The Director of Implementation will oversee the new client implementation process and projects including, but not limited to, new client implementations, upsell implementation of new products and services for current clients, and necessary platform migrations. This role will focus on our Health Plan Administration (HPA) product and service suite of offerings.
Experience working for or with TPA's highly preferred.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Lead the implementation project management team and client experience in the Health Plan Administration (HPA) product market space
- New client implementation
- Added product/services implementations
- Platform migrations (as needed)
- Special client-projects (as needed and approved)
- Manage the team of Managers, Specialists and Coordinators, including staffing needs assessment & planning, developing & measuring competencies, and opportunities for collective and individual professional development
- Facilitate continuous implementation service improvement with attention to developing efficiencies (via people, data, technology, or tooling) to support business goals
- Partner with Client Operations teams on timely project delivery by managing regular meeting series to coordinate on individual projects and overall needs
- Partner cross-functionally with primary internal stakeholders (Sales, Client Success, Client Operations teams) to maximize client satisfaction with implementation experience
- Review & approve contracts and performance guarantees related to implementation, as needed
- Be an expert in implementation of the HPA offerings
- Supporting sales and upsell discussions on an as-needed basis
- Voicing needs for delivery via Product, Technical Operations, Technical Professional Services, and/or Data & Analytics teams
- Develop & measure key performance indicators and metrics
- Develop & deliver business reporting related to implementation
- Serve on Client Solutions Leadership team
- Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications:
What you bring to the Personify Health team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- Bachelor’s degree or comparable experience
- Minimum 7 years, with 10+ preferred, experience in managing client relationships, implementation project management, and/or quality service delivery, including any relevant combination
- Previous experience working in health plan insurance, benefits administration and/or Third Party Administrators very strongly preferred
- 3+ years of direct leadership and management of a team (direct reports)
- Previous experience working directly with clients or brokers strongly preferred
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
- Excellent customer management skills with ability to have a strong presence and be an authority figure
- Ability to work both independently and cross- functionally
- Ability to create and communicate a shared vision
- Ability to navigate change and lead change management strategy for team members
- Ability to foster accountability across team
- Impeccable organizational skills and detail orientation
- Outstanding interpersonal skills, including strong communication skills, both verbal and written
- Solid analytical and problem-solving skills
- A high level of professionalism and positive work behavior
- Ability to work effectively in a fast paced, high energy, team-oriented technological & service-driven environment
- Ability to multi-task and perform effectively under pressure
- Strong knowledge of MS Office suite
- Knowledge of Salesforce preferred
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $125,000 annually. Note that salary may vary based on location, skills, and experience. This position is eligible for 15% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.
