Centralized Estimating/Review Manager

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

The Centralized Estimating/Review Manager  will work to develop a team and work process to prepare virtual estimates for:

• Assist with Repair Center estimating as needed

• Customer request for estimates from photos submitted

• Others as needed

• Audit estimates based on client or operational asks to ensure compliance with programs.  

Key Job Responsibilities 

• Oversee a team of Estimators preparing virtual estimates for Repair Center and customers seeking estimates via photos submitted.

• Monitor team member performance to ensure quality of estimates prepared and volume of estimates completed

• Oversee review/audit of estimates prepared by repair centers. 

• Coach and train team members as needed

• Work with internal partners to confirm guidelines. 

• Validate workday training, ensure support of carrier guidelines. 

• Maintain team reporting

• Handle escalations from internal/external partners

• Provide high level of service to all external and internal customers

• Develop and oversee a virtual estimating workflow

• Work with internal teams and external vendors to identify and develop process/workflow

• Introduce workflow to Gerber teams

Education and/or Experience Required 

• High School diploma/GED

• Minimum of five years of related work experience

• I-CAR training is preferred

• Knowledge of automobile parts, repairs and damage vehicle damage appraisals

• Prior management experience preferred

Required Skills/Abilities 

• Thorough understanding of leadership and how to maximize team performance. 

• Thorough understanding of collision damage estimating

• Good decision making ability, sound judgment

• Understanding of basic insurance principles and guidelines, and how they apply to estimating decisions

• Written/Oral communication that supports team efforts and outcomes. 

• History of meeting timelines and outcomes as assigned.

Other Requirements 

• Ability to travel as needed to attend meetings, team member recruitment and coaching, etc 

• Advanced knowledge of CCCOne

• Understanding of ARMS system

• Knowledge of CCC Advisor product

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Paid Vacation & Holidays
• Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.