Verifications Specialist

Missions are accomplished with people, driving towards a greater purpose. Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don’t help our customers stay compliant – we help them thrive.

A positive attitude is everything. At Foley, we’ve created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we’re working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and the determination to succeed.

VERIFICATION SPECIALIST ON A BACKGROUND SCREENING TEAM

Are you skilled at conducting thorough and efficient investigative research? Join us as a Verification Specialist on our Background Screening Team, where your meticulous approach will play a pivotal role in ensuring the accuracy and reliability of our processes. Seize this opportunity to grow your career within a collaborative environment that values individual contribution and teamwork.

This is a remote option- those residing in CT, MA, SC, GA, FL, TX are welcome to apply!

This position pays $18.15 per hour.

WHO YOU WILL WORK WITH

As a Verification Specialist, you'll operate under general supervision, utilizing your independent judgment to achieve optimal results. In this role, you'll collaborate with fellow Verification Specialists, Criminal Research Specialists, and Quality Control Specialists. Our culture thrives on cross-functional cooperation, welcoming fresh ideas that can further enhance our processes.

WHAT YOU WILL DO

• Contact educational institutions, companies, licensing agencies, and other entities through phone, email, and web to gather and verify information crucial for background screening requests.
• Handle Personal Identifying Information (PII) with the utmost confidentiality and responsibility.
• Maintain meticulous records and notes, documenting your research steps and the actions taken to complete each verification request.
• Communicate efficiently and effectively with all relevant parties involved in the verification process.
• Compile accurate and grammatically correct reports summarizing the data obtained from research and verification interviews.
• Provide a professional and efficient service to both internal and external customers, ensuring swift issue resolution.
• Uphold a performance level that consistently meets or surpasses the department's quality goals.
• Safeguard both company and customer information according to company policies and procedures.

Requirements

WHAT WE’D LIKE YOU TO HAVE

• High School Diploma or equivalent

• A minimum of 2+ years of customer service, research, or investigative experience is preferred.
• Exceptional verbal and written communication skills.
• Experience and a demonstrated ability to conduct research for business information online.
• Strong proficiency with computer applications, including the Microsoft Office Suite and web-based tools.
• Familiarity with managing confidential information.
• The aptitude to thrive both autonomously and as a valuable team member.
• A commitment to maintaining performance that aligns with or exceeds the department's quality benchmarks.

At our organization, your meticulous research skills will contribute to the integrity and reliability of our background screening processes. Join our team and make a tangible impact while enjoying the flexibility of remote work. We're excited to welcome your fresh insights and expertise into our collaborative environment.

Benefits

WHAT WE’D LIKE YOU TO HAVE

• A minimum of 2+ years of customer service, research, or investigative experience is preferred.
• Exceptional verbal and written communication skills.
• Experience and a demonstrated ability to conduct research for business information online.
• Strong proficiency with computer applications, including the Microsoft Office Suite and web-based tools.
• Familiarity with handling sensitive data.
• The ability to excel both independently and as a valuable team member.
• A commitment to maintaining performance that aligns with or exceeds the department's quality benchmarks.

At our organization, your meticulous research skills will contribute to the integrity and reliability of our background screening processes. Join our team and make a tangible impact while enjoying the flexibility of remote work. We're excited to welcome your fresh insights and expertise into our collaborative environment.