Match score not available

IT Support Lead (Fixed Term)

73% Flex
Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

5+ years experience in Information Technology, 3+ years IT support experience, Advanced knowledge of Apple hardware and software configurations, Experience with Google Workspace and Atlassian products.

Key responsabilities:

  • Provide technical support to end-users
  • Lead IT projects and system upgrades
  • Develop tools for continuous improvement of IT service management
  • Manage hardware assets and new hire onboarding
SandboxAQ logo
SandboxAQ Scaleup https://www.sandboxaq.com/
51 - 200 Employees
See more SandboxAQ offers

Job description

Logo Jobgether

Your missions

Ready to join the AQ era?

SandboxAQ is solving challenging problems with AI + Quantum for positive impact. We partner with global leaders in government, academia, and the private sector to identify applications that would benefit from quantum-based applications to current and future commercial challenges. We engage with customers early and throughout the development process to improve market fit.

Our team’s unique approach enables cross-pollination across a diverse range of fields, from physics, computer science, neuroscience, mathematics, cryptography, natural sciences and more! Our success comes from coalescing diverse talent to create an environment where experimental thinking and collaboration yield breakthrough AI + Quantum solutions. Join a culture where thought leadership, diverse talent, employee engagement, and technological impact will create the next tech uproar.

We are deeply committed to education as a means to advance quantum solutions and computing initiatives. We invest in future talent through internship programs, research papers, developer tools, textbooks, educational talks/events and partnerships with universities/talent hubs to attract multi-disciplinary talent. Our hope is to inspire people from all walks of life to be prepared for the quantum era and encourage a path in STEM.

About the Role

SandboxAQ is seeking an experienced IT Support Lead to join our small but growing team. This is a 12 month fixed term contract. In this role, you will be responsible for providing technical support that empowers and delights our end users, and conducting operational tasks to ensure the smooth operation of our team.

What you’ll do:

  • Provide direct technical support to end-users, resolving complex issues and ensuring timely response to IT support requests.
  • Troubleshoot and resolve hardware and software issues to minimize downtime and disruptions.
  • Lead IT projects, including system upgrades, migrations, and implementations, ensuring they are completed on time and within budget.
  • Collaborate with cross-functional teams to define project requirements and objectives.
  • Develop tools and solutions for continuous improvement of the IT Service Management Process, with a focus on operational efficiency and end user experience.
  • Manage the deployment, retrieval, and tracking of hardware assets through our asset management vendor.
  • Oversee technical aspects of the new hire onboarding process, including provisioning equipment and accounts and assisting end users in the setup process as needed.
  • Collaborate with HR to streamline the offboarding process, including the proper collection and documentation of hardware from departing employees, ensuring data security and equipment reusability.
  • Lead and mentor junior members of the team.

Who you are:

  • 5+ years experience in Information Technology.
  • 3+ years IT support experience.
  • Advanced knowledge on configuring and troubleshooting Apple hardware and software.
  • 2+ years of experience administrating Google Workspace.
  • 2+ years of experience using Atlassian products such as Jira, Confluence, etc.
  • Excellent troubleshooting and problem-solving abilities. 
  • Excellent communication and interpersonal skills, both written and oral.

Bonus

  • Experience with scripting/programming languages such as Python, Ruby, Shell, etc.
  • Experience with Integration-as-a-platform tools such as Okta Workflows, Workato, Tines, BetterCloud, etc.
  • Experience working with Mobile Device Management (MDM) systems like Jamf, Kandji, etc.
  • Experience working with enterprise Single Sign-On (SSO) and Identity Access Management (IAM) platforms such as Okta, OneLogin, etc.
SandboxAQ welcomes all.
We are committed to creating an inclusive culture where we have zero tolerance for discrimination. We invest in our employees' personal and professional growth. Once you work with us, you can’t go back to normalcy because great breakthroughs come from great teams and we are the best in quantum technology.
 
We offer competitive salaries, stock options depending on employment type, generous learning opportunities, medical/dental/vision, family planning/fertility, PTO (summer and winter breaks), financial wellness resources, 401(k) plans, and more. 
 
Equal Employment Opportunity: All qualified applicants will receive consideration regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
 
Accommodations: we provide reasonable accommodations for individuals with disabilities in job application procedures for open roles. If you need such an accommodation, please let a member of our Recruiting team know.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Go Premium: Access the World's Largest Selection of Remote Jobs!

  • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
  • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
  • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
  • Try out our Premium Benefits with a 7-Day FREE TRIAL.
    No obligations. Cancel anytime.
Upgrade to Premium

Find other similar jobs