Offer summary
Qualifications:
5-8 years customer success, revenue operations experience, Strong analytical & problem-solving skills, data-driven mindset.
Key responsabilities:
- Establish & lead new customer success function
- Develop strategies for client satisfaction, optimize customer lifecycle, oversee teams for delivery of assets
- Collaborate with Account Management and Sales on system operationalization and define key metrics
- Track response time, train team, measure and enhance customer satisfaction