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Technical Account Manager

73% Flex
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

3+ years post-sales or pre-sales experience in Customer Success, Solution Architect, or Customer Support roles, Experience with Linux, public cloud platforms (AWS, GCP, Azure), and growing large enterprise accounts, Fluent in English; familiarity with Redis database, software development, and DBaaS is a plus.

Key responsabilities:

  • Facilitate customer onboarding and deliver QBR's to Stakeholders
  • Monitor and manage customer health, mitigate renewal risks, and find expansion opportunities to grow customers' business using Redis
  • Support sales team during renewals and proactively nurture customer relationships for implementations, renewals, and upsells
Redis logo
Redis Computer Software / SaaS SME https://redis.com/
501 - 1000 Employees
About Redis
Redis makes apps faster, by creating a data foundation for a real-time world. It is the driving force behind Open-Source Redis, the world’s most loved in-memory database, and commercial provider of Redis Enterprise, a real time data platform. Redis Enterprise powers real-time services for over 8,000 organizations globally. It builds upon the unmatched simplicity and speed of Open-Source Redis along with an enterprise grade data platform that offers robustness of modern data models, management, automation, performance and resiliency to deploy and run modern applications at any scale from anywhere on the planet.
See more Redis offers

Job description

Logo Jobgether

Your missions

Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why would you love this job?

We are looking for an experienced Technical Account Manager to join our International Customer Success team. This position will be remote. In this role you will be the technical liaison for top-tier clients, serving as the subject matter expert on all things technical regarding the Redis platform. The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges, and a sales-oriented mindset. Above all, a focus on world-class client service is key by providing a premium customer experience to some of our largest customers.

The main focus of this role is to manage customer retention, eliminate or reduce any possible churn risk, and ensure our customers stay with us over the long term. A second additional goal is to help customers learn how to better use Redis to grow their business. If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do: 

  • Execute onboardings for new customers to minimize time to value.
  • Relentlessly monitor and manage customer health, and identify and mitigate renewal risks. 
  • Deliver QBR’s with Stakeholders.
  • During the renewal stage, assist the Sales team to ensure the process runs smoothly.
  • Look for new expansion opportunities to help customers continue to grow their business using  Redis. 

What will you need to have? 

  • 3+ years post-sales or pre-sales experience; roles that are a good match include Customer Success, Solution Architect, Customer Support 
  • Some experience with account management or customer success in a SaaS environment.
  • Experience with Linux 
  • Experience with public cloud platforms (AWS, GCP, Azure) 
  • Experience growing large enterprise accounts
  • Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
  • Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell
  • Fluent in English 

Extra great if you have: 

  • Experience with Redis or any other NoSQL database
  • Experience with software development (Java, .NET, Python) 
  • Some experience with DBaaS (relational or non-relational) 
  • Experience supporting a solution built for DevOps or Developers

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

  • Competitive salaries and equity grants
  • Flexible vacation time to promote a healthy work-life balance
  • Health insurance, paid paternity leave, and pension plan
  • Flexible working options 
  • Team celebrations and recreation events
  • Learning and development opportunities
  • Ability to influence a high-performance company on its way to IPO

 

#LI-Remote #LI-WK1 #LI-DNI

 

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
 
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
 
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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