Project Management:
· Produce, manage, and circulate communications to all partners
· Create Zoom / Teams links and send calendar invitations to facilitators and create calendar invitations in Academy inbox
· Input all courses and events into Summit and create reports for each session
· Create working schedules and update with all relevant information
· Take ownership of the registration sheet for each course and the management of attendees
· Create yearly reporting of attendance and no-shows
· Create the communications schedule and an inbox folder for each new course and the management of the Academy email inbox
· Manage all course communications, such as welcome e-mail, pre-reads and post survey evaluations
Budget Management:
· Ownership of the end-to-end event budget within the company financial tools
· Responsible for the preparation and maintenance of budgets, throughout the lifecycle of each event including approving invoices
· Ensure financial tracking of each event and conduct regular ‘health checks’ to ensure positive cash flow
· Accomplish scope management – to identify and charge clients for out-of-scope activities
· Ensure compliance with company and client invoicing and financial processes
· Ensure time is logged for the project
· Submit accurate final reconciliation of events within agreed timelines
· Ensure spend is tracked and files are audit-ready from a compliance and financial perspective
Client Liaison and Development:
· Deliver first class customer service to meet client’s goals
· Lead client meetings.
General:
· Attendance and contribution at team meetings
· To work with teams to ensure the delivery of client measurables
· Work towards client and company-driven service level agreements (SLAs) for all events
· Support new starters in the business
· Understand, apply, and promote our mission, vision, and values
· Comply with all company and client procedures, including those relating to Health & Safety
· Comply with all client and company privacy and security protocols.
· Maintain good long-term relationships with hotels, venues, and suppliers, to ensure the best value for money for your clients
· Be an ambassador for the agency
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