Senior Salesforce Product Manager (f/m/x)

HOP ON YOUR NEXT ADVENTURE WITH US!

At Tourlane, we empower travel planners to create travel experiences beyond expectations. We build just the right tools and services to assist them in creating custom itineraries from carefully selected travel elements while delivering exceptional customer care.

Our vision is to provide the best experience in travel, based on our determined spirit and will to win. Our culture centers on impact at speed – emphasizing clarity, precision, and quality. Our customer centricity, dedication to operational excellence, and focus on making a tangible impact define us.

Founded in 2016 by our CEO Julian Weselek, we have been transforming travel planning in the DACH region and France. Our success is rooted in a highly motivated team, composed of talented professionals from around the world, each contributing unique perspectives and innovative solutions.

We are seeking a dynamic and experienced Salesforce Product Manager (f/m/x) for the development and optimization of our internal CRM & ERP ecosystem. In this role, you will play a pivotal role in defining and translating our business processes into our internal tooling landscape, identifying opportunities for growth, and ensuring that our tools remain aligned with our scaling business needs. You will collaborate with cross-functional stakeholders and manage modules for different departments, and drive efficient and effective business processes.

What is the role about?

• Team Leadership: Lead and manage a team of Salesforce engineers and administrators, working in conjunction with a Tech Lead. Provide guidance, and support to ensure the team's success in delivering high-quality solutions.
• Product ownership: Own the Salesforce modules for our departments Sales, Customer Care and Finance.  Collaborate with cross-functional teams to gather requirements, define feature roadmaps, and execute on product enhancements. Ensure the scalability of Salesforce as the business expands.
• Strategic Decision-Making: Lead the development & execution of a long-term product strategy for the future Salesforce landscape which aligns with the company strategy.
• Business Process Translation: Translate complex business processes into efficient and effective solutions within Salesforce. Challenge existing processes to identify areas for improvement and implement solutions that drive operational excellence.
• Stakeholder Management: Proactively shape the relationship to main stakeholders and establish regular update &  communication cycles. Collaborate closely with stakeholders to understand their workflow requirements, pain points, and opportunities. Translate these insights into detailed product requirements and user stories.
• Stakeholder Training: Train stakeholders, internal users, and fellow product managers in the complexity of our internal tools, promoting a deep understanding of its capabilities and fostering its optimal utilization.

What will you need to be successful?

• 5+ years of demonstrated experience in digital product management
• 5+ years proven product experience shaping internal tools & business processes in a B2C context
• Experiences with Salesforce (Service & Sales Cloud)
• Exceptional communication and stakeholder management skills
• Ability to challenge the status quo and drive innovative solutions
• Proven experience in leading and mentoring cross-functional teams

YOU ARE THE WORLD

• We value your participation in Tourlane's success and complement your cash compensation with a package of employee stock options (ESOP)
• Flexible working setup to get the most of your working hours: we offer full flexibility in our Hybrid/Remote model, however we do expect that you take advantage of our lively Berlin office 2-3 days per week
• We share your passion for traveling: enjoy working abroad through our new program
• Your wellbeing matters to us: we offer mindfulness classes to take care of your mental health, sessions with Nilo.health
• We support all the diverse communities that make us Tourlane: join or create your own Employee Resource Group (ERG) and connect with Tourlaneans
• Dog-friendly office: we can’t wait to meet your furry friend!

Sounds interesting? We are excited to get to know you!