Job Details
Level: Experienced
Job Location: Platteville Office - Platteville, WI
Salary Range: $12.00 - $12.00 Hourly
Description
Customer Experience Specialist
We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY!
$12 an hour - Full-time
ACC Premiere is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork, and service when you become a part of our Work-From-Home team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. That's why we hand-pick the best to deliver a new level of service leading to amazing experiences.
We will provide you with all the equipment you need to work remotely. We require that you have a strong and stable internet connection, a quiet, distraction-free space to work, and great customer service skills. Apply today to learn more!
RESPONSIBILITIES:
- Handle customer inquiries via phone, email, and chat; some outbound calls/emails required
- Provide information about products and processes
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information
Requirements Include:
- Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
- Experience in an environment in which customer interaction is required
- Excellent oral and written communication skills in English
- Enjoys working on a team
Training:
- Product training (Understanding of our client's range of products, ingredients, applications, adverse effects, etc.)
- Systems training (How to use CRM and ACD Tools)
- On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
- One week of online training
Home Environment and Workspace:
- Dedicated home office workspace, preferably a separate room with its own door
- Ability to hardwire internet, plug directly into your router
- Agents are responsible for maintaining the workspace in a safe condition
- Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
- You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
Why You Should Work at ACC Premiere
- DAILY PAY (work today, get paid tomorrow)
- Best work/life balance strategy in the area
- Flexible, set schedules!
- You will always feel part of the team. Our employees are our number one asset.
- Incentives- We are infamous for our gift raffles and employee celebrations!
Benefits
- Health, dental, vision, and life insurance
- 401(k)
- Paid time off
- Employee assistance program
Job Type: Full-time
Pay: $12.00 per hour
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Work Location:
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
EEO Statement:
ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
Qualifications
