Sr. Customer Facing Business Analyst

This role will primarily support the Clients Media Services business relations & customer success by participating in a functional and technical capacity across all phases of the software development life cycle and ongoing design, implementation, support, and maintenance of media management processes, platforms, and systems. This person will lead multiple activities such as workflow discovery, gap analysis, complex requirements elicitation, system interface specification, while serving as a functional liaison to the user community. This person continuously gains an understanding of content acquisition, transformation, and distribution and how technology is used in support of their business workflows, transferring knowledge between users, designers, developers, architects and technical members of the department. Knowledge and expertise in managing projects with cross functional teams and a deep understanding of technology is critical to the success of this role.

RESPONSIBILITIES

1. Project Initiation

• Develops understanding of customer needs and applies it in researching solutions.
• Participates in clarification, rationalization and documentation of project requests.
• Participates in preparation of use cases, user flows, data models, and other documents.

2. Application Design & Development

• Analyzes and documents relevant business processes.
• Conducts interviews with customers to define functional requirements.
• Serves as intermediary between technical and non-technical teams to ensure items to meet business needs.
• Leads and/or participates during detailed design and/or configuration.
• Participates in the software selection process, where applicable.
• Participates in integration testing, including creation of test plans, test cases, and documentation of results.
• Facilitates and/or conducts user acceptance testing.
• Assists in the preparation of end user documentation, training materials, curriculum and schedule.
• Conducts training, including train-the trainer, one-on-one and classroom style training.
• Provides first line post implementation support to users regarding functional issues.
• Participates in change management activities.

3. Application Support

• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing resolutions, including workarounds when needed.
• Participates in functional analysis for production support activities.
• Applies department change control policies & procedures.
• Coordinates with other IT departments on integrated system support.

4. Administration

• Communicates plans, status and issues regularly to management.
• Adheres to department standards, policies, procedures and industry best practices.

5. Departmental Responsibilities

• Self-driven with ability to adapt quickly to a face-paced, deadline-driven, and constantly changing environment.

• Ability to self-prioritize based on constantly changing needs ranging across projects.

• Comfortable presenting in front of large groups and to the executive management team.

• Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies.

6. Other Responsibilities Required

• Available to work nights and weekends as needed.

QUALIFICATIONS

• Must have hands-on experience in media asset management platforms, use cases, and metadata workflows.
• Excellent written, verbal, and visual communications skills, including creation of project documentation, presentation materials, and presenting to business functional, and technical audiences are critical to this role.
• Strong analytical skills, including translation of business problems into actionable technical requirements and user stories is required.
• Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban is required.
• Expertise in business stakeholder engagement and relationship management is a must.
• Strong ability to translate business requirements into functional requirements, process flows, system interface specifications, user stories, and business rules that lead to intuitive and efficient end-end workflows.
• Applies business-thinking and follows a user-oriented approach to ensure that expected functionality is delivered, optimal usability and ergonomics.
• Makes functional decisions related to core, and new, functions and features.
• Gains understanding of customer's workflows and how systems are used in support of their workflows.
• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds.
• Supports multiple business divisions in a functional capacity across all project phases.
• Participates in user acceptance testing, including creation of test plans, test cases, and documentation of results.
• Communicates plans, status and issues to business stakeholders and technology management regularly.
• Self-driven with ability to adapt quickly to a constantly changing environment.
• Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives.
• Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies.
• Knowledge of audio video encoding and metadata standards and taxonomy is a plus.
• Hands-on experience on tools such as MS Office, Google Suite, Visio, Lucidchart, JIRA, Confluence, Invision, etc. is a bonus.
• Adheres to department standards, policies, procedures, and industry best practices.
• Available to work nights and weekends as needed.