Client Operations Specialist (Mexico)

Job Overview:

Established in 2017 our client is one of the most trusted names in real estate marketing.

A Client Operations Specialist is responsible for coordinating deliverables and addressing internal and external inquiries to ensure that projects are moved to completion. They facilitate internal and external communications, assign tasks for efficient content delivery, and support with creating guides and standard operating procedures to improve organizational efficiency. Client Operations Specialists also assist in the phases of the project lifecycle to ensure successful completion and client satisfaction.

Workplace Culture:

We are a privately funded and owned start-up. As a burgeoning real estate marketing agency, we are innovative and disruptive. We value open communication, team chemistry, and challenges that are stimulating.

Working Schedule:  This is a full-time, hourly, non-exempt position. Weekend availability may be required. Minimum requirements average at 8 hours per day or 40 hours per week.Work hours are dependent on the needs of the business and the completion of projects. Some days may require more than 8 hours. Our standard operating hours are from Monday-Sunday, 9:00 am PST to 6:00 pm PST. Hours may be subject to change based on business needs and seasonality.

Rate paid in USD: $ 11.70 per hour.

Responsibilities:

• Oversee marketing content deliverables and implement quality assurance reviews.
• Address customer questions and general inquiries via email and phone calls and other communications platforms.
• Supports Account Management team in the client journey and project lifecycle with scheduling and basic invoicing requests.
• Resolves client and team issues & escalations.
• Company website chatbot support.
• Participates in lead generation.
• Facilitate client onboarding process by creating external resources and guides.
• Manage and provide consultation for print and design assets.
• Analyzes feedback data and identifies customer service trends.
• Identify system improvements and create internal documentation such as standard operating procedures and quick reference guides.
• Pilot news of tware and support in providing guidelines for implementation.
• Support in training new team members and creating training documents.

Requirements:

• 1-2 years of experience in Business Administration, Operations, or related discipline.
• Excellent customer service, communication, and organizational skills.
• Provenan alytical, problem-solving, and decision-making skills.
• Strong writing abilities, technical skills, and design acumen.
• Exceptional time management skills with the ability to prioritize and meet deadlines.
• Ability to work well in a high-paced environment.
• Familiarity with quantitative and qualitative data collection.
• Aptitude for systems adoption with the ability to pick up new technologies quickly.
• Proficient with Google Workspace and word processing software.
• Experience with photography, Adobe Creative Suite. Copy writing is a plus.
• High school diploma or equivalent required.
• Undergraduate degree in Business Administration, Communications, Marketing, or a related discipline preferred.
• Equivalent work experience will be considered.
• Must have their laptop/desktop which meets minimum qualifications:
• Processor:
  • Core i5 or higher
  • RAM - 8GB or higher
• Bandwidth Requirements Minimum:
  • Download Speed: at least 6 Mbps 
  • Upload Speed: at least 6 Mbps
• A quiet, private place in your home where you can work without background. 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Benefits

• Quarterly bonus may apply based on performance
• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

We are looking for passionate individuals who take pride in their work! The ideal applicant takes chances but is also calculated. They practice a student and teacher mindset and learn as quickly as they are willing to share their knowledge. Lastly, they value themselves as intrapreneurs and have developed the leadership competencies and business acumen to operate with ownership.


About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com