Job Description:
NetImpact is looking for a Program/ Project Manager to join our talented services organization. In this role, you will support the design, development, enhancement, operations, and maintenance of ServiceNow solutions. The Program Manager will be the main Point of Contact (POC) for the client for services and deliverables provided under the contract. Program Manager will ensure cohesiveness between all Tiers, develop, execute process improvements, and ensure high levels of customer satisfaction.
The right candidate will work well with a team, exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment. Additionally, they will maintain familiarity/experience with the full suite of ServiceNow configuration & customization functionality.
Responsibilities
- Single point of accountability for contract performance; has full authority to act on all contract matters relating to daily operations
- Leads all sprint/scrum team ceremonies as the Scrum Master
- Ensures that each software delivery sprint includes deployable, production-ready software, unit tests, user stories, acceptance criteria, and sprint retrospectives.
Responsible for developing and maintaining project enhancements delivery plan, to manage team resources, assignments of day-to-day project activities, reporting, and project quality, schedule, risks, and issues. - Provides leadership and direction for Project and Program management staff.
- Ensures that projects adhere to Quality Management System, including tools and industry best practices, and that quality status reporting, reviews, and other control tools are employed to keep delivery on track and customers fully informed of status.
- Serves as liaison between business and technical aspects of projects.
- Ensures compliance with all applicable Federal Government, and customer rules and regulations, and industry standards.
- Ensures ServiceNow best practices for governance, implementation, and operations.
Qualifications:
Required
- BS and 4+ years of relevant work experience
- Experience in management and direction of large, cross-functional programmatic and technical teams
- Strong ability to anticipate client needs, serve as a trusted partner, and make recommendations for improvement
- Excellent presentation and communication skills
- Ability to manage dynamic deadlines and adaptability to shifting priorities
- Ability to balance client needs and level set expectations
- Attention to detail and maintaining proactive communication
- Excellent problem-solving and analytical abilities
- Ability to obtain a Public Trust Clearance
Preferred
- Active Project Certifications:
- PMI-PMP
- Certified Scrum Master
- ServiceNow System Administrator
- Federal Consulting Industry Experience Preferred
#LI-Remote
About Us:
Perks of working at NetImpact Strategies
- Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
- Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
- Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
- Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
- Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
- Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet
ABOUT US
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.
ACCESSIBILITY NOTE
NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.
EQUAL OPPORTUNITY EMPLOYER
NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").
