Warehouse Supervisor - Maryland

Our regional headquarters are located in beautiful Frederick Maryland where the region is currently comprised of 9 retail stores, 2 warehouse locations and has roughly 300 employees. We hope to expand our retail footprint and believe we have capacity for upwards of 15-20 stores within our territory.

This is a unique opportunity to work in a smaller region, but have the support and infrastructure of one of the largest Goodwill’s in the network, Goodwill of Central and Northern Arizona (GCNA).  After the merger in 2020, Goodwill of Monocacy Valley has been able to grow retail revenue and stabilize operations with the support of GCNA’s innovative best practices.

Position Description:

Leads and directs the Warehouse Operations Team responsible for the coordination of product placement, storage, movement, loading / unloading of trucks, customer service, organization, cleanliness, and inventory control for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Monitors daily / weekly reports to understand inventory trends and Team Member performance. Must have strong adherence to all safety policies and ensure all required personal protective equipment is worn at all times.

Essential Duties and Responsibilities:

• Provides feedback to Warehouse Operations Leadership on day-to-day operations in an effort to maintain and improve business efficiency and resolve problems.
• Assists manager with scheduling and controlling expenses.
• Ensures that inventory distribution and organization are as efficient as possible.
• Ensures Team Members deliver excellent customer service to vendors and customers.
• Ensures the Maryland Warehouse location is clean, well-kept, and reflects the Goodwill brand appropriately.
• Maintains the day-to-day operations of the Warehouse Operations Department including managing and meeting Team Member and customer needs.
• Communicates with Maryland Warehouse partner departments on status of equipment, product, staffing, and general information.
• Makes decisions on matters relating to the day-to-day operation within his/her defined work area.
• Prepares daily work assignments; determining equipment needs, staffing needs, and product placement to ensure efficient and effective operations.
• Ensures standards for quality services are met, conducts forklift operator audits, monitors team progress throughout the day and adjusts accordingly, and develops strategies for improvement.
• As needed, operates a forklift and maintains forklift certification.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Immediately takes action and/or reports any unsafe or potential hazards.
• Assists with building a high-performing team and creating a culture of safety.
• Maintains regular and consistent in-person attendance.
• Responsible for assisting with performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent.
• 2+ years supervisory experience or equivalent work experience, required.
• Must be at least 18 years of age or older.
• Demonstrated ability to lead, coach, train, and motivate others.
• Ability to speak and read English proficiently.
• Qualified, or ability to become a qualified, Forklift Operator.
• Familiarity with OSHA Regulations regarding Warehouse Operations.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Goodwill endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Services at 602-535-4000, option 5, or Recruiting@goodwillaz.org. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.