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Technical Account Manager

75% Flex
FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Romania

Offer summary

Qualifications:

Bachelor's degree in computer science, Information Technology, or related field, Minimum 3+ years of experience in technical account management or similar role focusing on infrastructure, Strong understanding of cloud computing concepts (specifically Google Cloud Platform and Kubernetes Engine), Fluency in English, based in Romania (German language skills would be a plus), Stay updated on industry trends and emerging technologies.

Key responsabilities:

  • Act as primary point of contact for clients providing outstanding support and maximizing value
  • Resolve complex technical issues, analyze customer needs, and suggest upgrades
  • Manage technical projects, communicate project updates, and identify/mitigate risks
  • Build strong client relationships, identify business opportunities, ensure customer satisfaction
  • Collaborate with internal teams to deliver comprehensive solutions and communicate effectively
Regnology logo
Regnology SME https://www.regnology.net/
501 - 1000 Employees
About Regnology
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 34,000 financial institutions, 60 regulators, international organizations and tax authorities relying on our solutions, we’re uniquely positioned to bring greater data quality, efficiency and cost savings to all market participants. With over 850 employees in 17 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. Regnology was formed in 2021 when BearingPoint RegTech, a former business unit of BearingPoint Group, joined forces with Vizor Software, a global leader in regulatory and supervisory technology.
See more Regnology offers

Job description

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Your missions

What you'll do
Do you thrive in building strong relationships and acting as a trusted advisor? Are you passionate about financial technology and helping clients solve complex challenges? If so, then we want to hear from you!
Regnology is seeking a knowledgeable and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary point of contact for our clients, ensuring they receive outstanding support and maximized value from our solutions. You will play a crucial role in building and maintaining strong client relationships, addressing technical issues, and providing strategic guidance. You will work closely with our Site Reliability Engineering Team and our Customer Success Management Team to ensurereliability, scalability, and performance of our critical infrastructure built on Google Cloud Platform (GCP) and Kubernetes Engine (GKE).
Your key accountabilities are:
Technical :
  • Provide technical support for customers to ensure meeting reporting obligation by addressing all product related inquiries in time.
  • Troubleshoot and resolve complex technical issues for assigned accounts.
  • Provide developers with customers’ feedback to help identify potential new features or products and identify solutions to reduce support costs.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Keep track of important KPIs to measure our success. 
 Project Management:
  • Manage and oversee technical projects for assigned accounts, ensuring timely and successful completion.
  • Develop and implement project plans, timelines, and capacity planning.
  • Manage project resources and track progress effectively
  • Identify and mitigate potential risks
  • Communicate project status updates to both internal and external stakeholders
 Client Relationship Management:
  • Build and maintain strong relationships with assigned clients, acting as a trusted advisor
  • Understand client needs and objectives, translating them into actionable technical solutions
  • Proactively identify and present upselling and cross-selling opportunities
  • Ensure exceptional customer satisfaction through excellent communication and responsiveness
Collaboration:
  • Work effectively with internal teams, including sales, engineering, and support, to deliver comprehensive solutions to clients
  • Communicate effectively with non-technical stakeholders, translating technical concepts into clear and concise language
Why we should decide on you
Bachelor's degree in computer science, Information Technology, or a related field (preferred)
  • Minimum 3+ years of experience in a technical account management or similar client-facing technical role, with a focus on infrastructure
  • Proven experience in project management methodologies, such as Agile or Waterfall
  • Strong understanding of cloud computing concepts, e.g. Google Cloud Platform (GCP) and Kubernetes Engine (GKE) as well as infrastructure operations in general
  • You are based in Romania and are fluent in English. German language skills would be considered an advantage.
  • You stay up to date on industry trends and emerging technologies
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
Why you should decide on us
  • Let’s grow together – our start-up character enables you to design our future 
  • We promote remote working and flexible working hours to create a positive work-life balance
  • We provide you with the opportunity to take on responsibility and participate in international projects  
  • In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas 
  • We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels 
  • Together we're better - meet your colleagues at our numerous team events
  • We offer you Regular social events arranged by our Sports and Social Network.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

Are you interested? Apply now!https://www.regnology.net  

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About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net
 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Infrastructure ManagementWaterfall MethodologyGoogle Cloud Platform (GCP)

Soft Skills

  • Excellent Communication
  • Interpersonal Skills
  • Proactive Mindset
  • Ability to Work Independently
  • Analytical Thinking
  • Problem Solving
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