Senior Technical Specialist, ServiceNow SAM Pro

Address:

MUST HAVE: Technical role Implementing ServiceNow SAM (software asset management). This role is geared towards platform engineering (versus process).

About the role:

BMO is building a modern Software Asset Management practice aimed at making more efficient decisions regarding acquisition, management, release, deployment, maintenance and eventual retirement of software assets. Using a capable platform (ServiceNow SAM) we are looking to augment our team with driven professionals passionate about ITAM and SAM, who want to build a career in this space.

We are seeking a highly skilled ServiceNow Software Asset Management (SAM) resource to oversee the technical aspects of our SAM initiatives. The ideal candidate will be responsible for the implementation, configuration, and optimization of the ServiceNow SAM module, ensuring effective software asset management. In addition, the candidate should have a deep understanding of the ServiceNow platform and its capabilities, as well as experience in customizing and configuring the platform to meet specific business needs.

Accountabilities

• Lead the technical implementation of the ServiceNow SAM module.
• Configure and enhance the SAM module to meet organizational requirements.
• Integrate SAM with other ServiceNow modules and external systems.
• Manage the day-to-day technical operations of the SAM module.
• Oversee the maintenance, troubleshooting, and upgrading of the SAM system.
• Ensure the SAM environment is secure, scalable, and optimized for performance.
• Administer the ServiceNow platform, ensuring optimal performance, stability, and security.
• Perform routine maintenance, upgrades, and patches to the ServiceNow platform.
• Manage ServiceNow user accounts, roles, and access controls.
• Integrate ServiceNow with other enterprise systems and third-party applications.
• Develop and maintain APIs and data integrations using REST and SOAP web services.
• Troubleshoot and resolve integration issues.
• Work closely with business stakeholders to gather and analyze requirements.
• Collaborate with IT teams to ensure ServiceNow solutions align with overall IT strategy.
• Provide technical support and training to ServiceNow users.
• Identify opportunities for process improvements and automation within ServiceNow.
• Stay current with ServiceNow releases, features, and best practices.
• Participate in ServiceNow community forums and knowledge sharing activities.

Experience

• 8+ Years of ServiceNow Platform engineering experience
• 3+ Years of ServiceNow SAM implementation and integration experience
• Proven technical experience with ServiceNow modules such as ITSM, ITOM, ITBM, and HRSD
• Certification in Administration or implementation of SAM module / other ServiceNow modules (CSAM/CITAM)
• Strong understanding of ITIL and ITSM processes
• Familiarity with Agile development methodologies and cloud infrastructure
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.