Re-Admissions Counselor-Specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

• Responsible for processing, accuracy, and quality control for student applications and files.
• Partners with Enrollment Department to assist students in clearing requirements.
• Provide information for students regarding the admissions process and clearing for their start date and Orientation.
• Communicate to management system errors and incomplete data
• Maintain communication cross-departmentally in order to facilitate a positive experience for students.
• Performs other related duties as assigned by Admissions Leadership
• Dependent on assignment: metrics and goals are discussed, set and achieved based on established benchmarks.
• Able to work on diverse and moderately complex matters independently.
• Able to receive general direction from supervisor and adapt to new environments quickly.

Knowledge, Skill and Abilities:

• Strong written communication and verbal language skills with demonstrated human relation skills.
• Understands interdepartmental relationships
• Provides excellent customer service and a friendly tone to students and colleagues
• Work professionally with other departments
• Emulates a culture of caring and inclusion in the team & between departments
• Basic mathematical skills.
• Strong critical thinking and reasoning ability.
• Desire to work in a team environment
• Computer confidence with MS apps and CRMs
• Proactive leadership style.
• Attention to detail in all aspects of role

Competencies: 

Organizational Impact:

• Tasks are accomplished by following a defined standard or set of procedures to achieve day to day goals and objectives with direct impact on the area of specialty.
• The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area.

Problem Solving and Decision Making:

• Reviews solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. As a result, employing problem-solving, attention to detail, and critical thinking are vital.
• May be required to highlight areas of concerns/problems and offer potential solutions. As a result, being able to anticipate needs is an important core function of this role.
• Problems and issues faced are generally routine but may require interpretation of procedures or polices to resolve. As a result, strong attention to detail is essential.

Communication and Influence:

• Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation to reach agreement. As a result, strong interpersonal skills are important.

Leadership & Talent Management:

• May provide minimal guidance and assistance to new or entry level employees with the support or guidance of leadership.
• Demonstrates the WGU Leadership Principles and Cultural Beliefs in all aspects of service to students, team members, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

• Requires basic knowledge of standards and processes within a narrow scope of work.
• Requires a minimum of 3 years of experience.
• May require vocational or technical education in addition to prior work experience.

Department Specific Preferred Qualifications:

•  Bachelor’s Degree

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Full-time

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.