Office Specialist 1 (OS1) - Permanent Opportunity at Portland Metro SE WorkSource

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Job Description:

Do you have exceptional customer service skills? Do you thrive in a fast-paced environment with competing priorities? Do you have excellent organization, attention to detail, and time management skills?  If so, please consider joining our WorkSource Oregon team and apply today!

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.

What You Will be Doing:

Providing support to the Employment Service units, maintaining and updating records and files of work performed, creating lists to monitor other activities. Keying Employment Services related data, answering phone as needed and taking message or referring caller. Providing front desk reception; directing customers, responding to customer inquiries and other duties as assigned.

 In this role you will:

• Answer front desk telephone and direct calls to appropriate person or unit, and take accurate, detailed messages.

• Greet customers at front desk and update the office tracker with customers to be served.

• Receive data for keying. Enters data, Proofread and correct errors on screen before entering data into computer.

• Sort and distribute incoming packages or parcels to appropriate staff.

• Maintain office copier / printer.  

• Assist with ordering, receiving, distributing office supplies. Maintain office inventory and keep stock room organized.

• Record and type staff/unit meeting minutes, distribute copies to appropriate staff.

• Update and file information on policy and office procedures.

For a full Position Description, please click here.

What We Are Looking For (Desired Attributes):

REQUIRED: Resume Attachment. Please understand that if there is no resume attached, your application will graded as non-responsive or incomplete during the screening stage.

• Responsibility: Demonstrated responsibility for your own actions and a commitment to performing assigned tasks. Ability to comply with requirements regarding sensitive and confidential data.

• Adaptability and Resilience: Ability to be comfortable with changing or uncertain environments. Ability to remain professional, calm and adapt communication style with diverse customer needs or customers that are frustrated or upset.

• Computer Skills: Computer Input/ Retrieval of Information, Generate Data and Reports

• Current OED or relevant office related experience.

• Commitment to valuing diversity and promoting inclusion.

Required Minimum Qualifications:

One year of general clerical experience that includes keyboarding, word processing, or other experience generating documents;

OR

An equivalent combination of experience and college coursework or training in a general office occupation.

What’s in it for You?

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.

• Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.

• A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.

• Work/life balance, 11 paid holidays a year, and a competitive benefits package.

• If you have federal student loan debt or are thinking of going back to school, then you may benefit from the Public Service Loan Forgiveness Program (PSLF). PSLF allows you to make 120 qualifying payments on your student loan while working full-time for a qualifying employer. PSLF student loan debt may be forgiven. OED positions may qualify for PSLF, please visit the website for more information and/or verification.

How to Apply:

• External Applicants: Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use the name you want us to address you by.

• Current State of Oregon employees (this includes temporary employees) OED/Statewide employees:  Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.

• REQUIRED: Attach a resume. Please upload your documents in the “Resume / Cover Letter” section of the application.

• In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview. Please make sure you demonstrate that you have the desired attributes and minimum qualifications in your application materials.

• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

Additional Information:

• This position is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.

• Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. This will be used to determine the salary offer based on a pay equity assessment.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.

• United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 3) for employment verification.

Work Location Information:

This position will report to the Portland Metro SE WorkSource Oregon Center office and is not suitable for remote or hybrid remote work.

Veterans’ Preference:

Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1‑800-692-9666. NOTE: If claiming veterans’ preference, please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

Equity and Inclusion:

We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.

• View guidance our hiring managers use at the following website: Equity and Inclusion Recruitment​ Questions

• Please read more about our Gender Identity and Expression Procedure!

Criminal Records Check:

The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy or contact us at the number below with any questions.

Contact Information and Helpful Links:

• If you have questions about the position or need an alternate format to apply, please contact us at 503‑947-1289; humanresources@employ.oregon.gov. Please be sure to include the job requisition ID number.

• Reasonable Accommodations

• Interview Scoring Criteria used during recruitment

• Understanding the State Application Process

• Resources for Job Seekers