Facilities Management Contract Coordinator
Salary: London from £41,600 to £47,000
Are you an experienced facilities management professional, looking for your next role?
The team/department
The Workplace Solutions function reports into Finance and is responsible for the effective delivery of facilities management, property management, asset management and lifecycle planning across the property portfolio, constantly seeking to improve performance as appropriate to deliver increased value and service resilience. The team is also responsible for Health & Safety and Physical Security, and the delivery of services in support of that.
What you will be doing (the role)
Reporting into the Contracts Manager, you will assist the day-to-day working relationships with key Service Partners, as well as having the opportunity to co-ordinate some of the smaller contracts within Workplace Solutions. Key duties will include:
Establishing good working relationships with third-party on-site teams to help contractual delivery of the services
Arranging all meetings as agree within each contract including co-ordination of diaries, meeting room bookings, distribution of relevant documentation in advance and confirming minutes / action points after all sessions
Working closely with the Building Co-ordinators across the property portfolio to ensure Service Partners are providing the right level of service and that they are managed effectively
Co-ordinating regular operational “huddles” between teams to ensure that everyone is aware of requirements and expectations in respect of service delivery standards
Co-ordination of smaller contracts such as the Health Club, Travel, Archiving and Storage, which will include regular meetings to monitor performance and service delivery
Establishing customer feedback groups within the FCA to monitor service perception and drive the continuous improvement of key services through appropriate reporting and MI
Working with the Help Desk function to produce reports to demonstrate compliance in dealing with services across the property portfolio, and providing assistance and guidance on issues raised that require FCA support
What you will get from the role
Exposure to a wide range of stakeholders and colleagues, both internally and externally
The opportunity to develop greater knowledge of Facilities Management and gain valuable experience within a busy Workplace Solutions function
Exposure to a broad range of operational and practical arrangements required to assist high profile buildings across the UK
Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.
Core benefits that you will receive as standard are:
25 days holiday per year plus bank holidays
Private healthcare with Bupa
A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
Life assurance of eight times your basic salary
Income protection
We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in our London office.
The skills and experience you will have
Minimum
We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.
Proven experience of working within a Facilities Management function with experience in co-ordinating service contracts
Experience forging working relationships with internal and external stakeholders
Demonstrable evidence of co-ordinating complex administrative tasks including the contract change process and POs
Essential
A general understanding of contractual obligations within a Facilities Management function
Strong administrative skills
A good team player who appreciates the importance of collaboration to achieve joint success
Previous experience of working in a commercial or financial services environment
Numerate, analytical and able to develop, create and interpret management information
Ability to deliver against priorities and multi-task as necessary
About the FCA
The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.
The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our associate role.
Flexible working
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.
Useful information
Applications for this role close at 23:59 on 11th July 2024
This role is graded as Associate – Level 8 – Corporate
Due to business need some employees and teams may be required to work more than the 40% minimum standard in the office. All employees will need to be flexible in accordance with the needs of the business, if you have any questions please reach out to your recruiter.
Got a question?
If you are interested in learning more about the role please contact:
For internal applicants, please contact Sara Holland at Sara.Holland2@fca.org.uk
For external applicants, please contact Ifrah Azam at Ifrah.Azam@fca.org.uk
What to expect from our interview process
If successful, you will be invited to attend a competency-based interview week commencing 15th July 2024.
Application support
We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.
If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.
Please note that all applications must be submitted through our online portal, applications sent via email will not be accepted.
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