Offer summary
Qualifications:
High School diploma or equivalent, 0-2 years of relevant experience, Contact center or customer service experience, Proficiency in Microsoft Office Suite, Typing speed of 35wpm or more.Key responsabilities:
- Receive and document customer concerns
- Ensure compliance with company procedures
- Input accurate trip data in systems
- Refer unresolved grievances for further investigation
- Educate members on services and insurance coverage