Customer Assurance Junior Analyst (India Based)

Role Responsibilities & Key Accountabilities:

The Customer Assurance team is part of the LSEG Sales enablement function, performing a key role responding to Information Security related client requests for LSEG products, working in partnership with those clients, providing a quality service, to ensure their needs are fully understood.

We are looking for a motivated individual to support us providing comprehensive responses to the client whilst maintaining confidentiality in line with our Data Classification and Data Handling Standard.

The ideal candidate will possess the right demeanour, skillset and experience to operate in the fast-paced and dynamic world of Information Security and Risk, managing requests for information in a timely and efficient manner. Attention to detail and having a mindset of getting it right first time is essential for this role.

This position is a Digital First role, primarily working remotely, but based in Technopolis Bangalore, with an expectation of attending the office once per week.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 60 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Essential criteria

Previous experience working in a role where attention to detail was required.

Previous experience working in a task-based arena, managing tasks from start to finish, in a timely and efficient manner.

Strong command of English, with excellent written skills.

Previous experience of managing client communications.

Demonstrate ability to work alone in a remote office environment.

Demonstrate experience of working in a fast-paced environment.

Demonstrate experience of having a mindset of getting it right first time

A basic command of MS Word and MS Excel.

Familiar with MS Teams and video conferencing.

A basic understanding of the principles of Information Security and Data Protection.

Desirable criteria

Previous experience with ServiceNow.

Previous experience of asset management.

Previous experience of audit and or compliance.

Basic Information Security qualification – IE BCS (Foundation in Information Security) or working towards same.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.