Crisis Intervention Manager

Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.

Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care to pharmacy dispensing, clinical education, product development, wholesale distribution and more. 

Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

As the Crisis Intervention Manager, you will be responsible for developing and managing our capability to provide immediate intervention in high-risk situations identified during patient experience and patient care calls. You will lead a small team of experts, address and triage individuals at risk of self-harm, harm to others, or other crisis situations. This role requires swift response, comprehensive risk assessment, and coordination with internal teams and emergency services to ensure the safety and well-being of all involved.

Key Responsibilities

• Develop and implement a Crisis Response framework and process in collaboration with Patient Experience and Clinic teams.
• Provide immediate outreach and intervention during high-risk patient interactions.
• Conduct real-time risk assessments to determine patients' needs and risk levels.
• Liaise with and refer patients to relevant crisis and emergency services
• Offer immediate support to patients dealing with crisis-related issues.
• Exercise independent professional judgment to solve problems and manage cases, adapting principles, procedures, and techniques as necessary.
• Utilize advanced reasoning skills to support in complex and acute situations, effectively communicating actions to the team.
• Establish and operationalize follow-up processes for patients in crisis situations and distress.
• Complete risk assessments, and provide information, advocacy, and support to patients experiencing a crisis event.
• Report, track, and identify prevention methods for incidents.
• Support the orientation of new staff and continuously upskill existing staff in crisis support, de-escalation, and other relevant areas.
• Contribute to the continuous improvement of crisis response processes to ensure best practice.
• Maintain appropriate records, including notes, reporting documentation, and incident reports.
• Keep up-to-date with knowledge, skills, and practices within risk management, safety, and quality frameworks.
• Maintain professional registrations or accreditations as required.
• Build and lead a high-performing team by providing clear leadership, direction, and support

If you are committed to making a positive impact and have the expertise to lead a team in crisis intervention, we would love to hear from you.
 

• 6+ years of experience in mental health and domestic violence intake and crisis intervention assessment
• A relevant tertiary qualification in Social Work, Psychology, Welfare, or other related discipline
• Previous experience in providing crisis intervention and risk assessment
• An informed understanding of the incidence, causes, and impacts of crisis and de-escalation techniques.
• A clear knowledge and understanding of trauma-informed approaches and care.
• Experience leading a small team with hands-on involvement is an advantage.
• Crisis intervention skills and risk assessment experience
• Strong interpersonal and communication skills
• Advanced decision-making under pressure
• Collaboration and coordination with internal teams and third parties
• Training and development capabilities.

You will be joining a highly motivated, dynamic team, where your ideas and contribution will be highly valued, and directly influence the direction and progress of the business. 

You will also enjoy:

• Joining an expanding global company in its exciting growth phase
• Unlimited access to the SAGED and Greenhouse learning platforms
• Discounts with over 450 retailers across Australia through the Merit Reward and Recognition platform
• A collaborative, focused and driven culture that rewards high achievers
• Competitive salary and package
• Australia based, fully work from home
• Mental health support through our wellbeing platform Unmind
• Shaping the future of the cannabis industry as it evolves into a multibillion-dollar market

Apply today to become a vital part of our mission to ensure the safety and well-being of our patients.

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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.