Coordinator - Sales Support

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team:

OPIS, a Dow Jones company, provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack and Retail markets. OPIS enables customers to buy and sell energy commodities with confidence with multi-platform access to accurate data, real-time news, powerful software and educational events. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to what the energy community needs and responds with flexible and easy-to-use products. Navigating world fuel markets is complex – OPIS makes it simpler.

About the Role:

As the Coordinator - Sales Support, you will support our Global Sales team by providing full administrative support, including submission of sales orders and recording updates on the CRM system. You will also learn the sales process and our diverse, market-leading products. You will report to the Executive Director of Sales and Business Development for Latin America. You can be based in Rio de Janeiro or Sao Paolo.

You Will:

• Support Field Sales with the contract administration process; including, but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage
• Validate inbound leads by phone, chat line or email and assign the lead to the appropriate sales rep based on lead validation guidance
• Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner
• Coordinate between the sales rep and corporate legal in situations where legal input is required
• Work on process improvements to existing sales support processes

You Have:

• Experience in sales administration, sales support, customer service, or a similar function
• Knowledge of and interest in energy commodity markets
• English fluency (mandatory)
• Intermediate or advanced Microsoft Office and Google Suite
• Knowledge of NetSuite system (preferred)
• Spanish fluency (preferred)

Benefits:

Learn more about all our Brazil benefits

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - OPIS

Job Category:

Sales

Union Status:

Non-Union role