North America Salesforce.com Business Analyst

Job Description:

Position Title: North America Salesforce.com Business Analyst

Department / Region: Refinish, Sales Operations / North America

Reports To: Global Salesforce Manager                                                                                                 

Summary of Position:

The Salesforce Business Analyst will lead and be responsible for the Salesforce implementation and support in North America. This individual will work under the guidance of Global SFDC leadership to create and is responsible for implementing the North America Refinish Salesforce strategy.

This position will have the following primary objectives:

• Own the system: Understand how users utilize (and want to utilize) Salesforce and be able to link this with the business needs and expectations. Using this understanding, drive continuous improvement and look for opportunities to increase efficiency and implement best practices. Plays a pivotable role in leveraging the full potential of the Salesforce platform for Axalta NA Refinish.
• Work in the system: Create configurable solutions that comprise of workflows, flows, profiles, custom objects, custom fields, sharing rules, and validation rules in both Sales Cloud and Service Cloud. Enjoy creating reports and dashboards for users and business decision makers. 
• Promote the system: Drive user adoption of Salesforce and its functionality. Responsible for all change-management and regularly scheduled releases. Offer training to sales and support roles, while creating evergreen training content for the business. Champion and enforce data integrity by coaching users to drive consistent and proper handling of data across the business.
• Forge partnerships with multiple business functions, including business executives, Finance, Legal, Sales leaders and IT to identify, document, and implement streamlined business processes.
• Develop comprehensive test plans and cases by conducting user acceptance testing (UAT) to validate system functionality and performance.
• Partner with IT as the spokesperson for North America Refinish, ensuring that all solutions are globally aligned. Guide onshore and offshore development and implementation teams.
• Partner with the SFDC Global Manager and Global Salesforce Architect(s) in defining value and priority and selecting scope for upcoming releases by also facilitating the continuing backlog grooming process.
• Work with the SFDC Global Manager to develop CRM strategies and best practices and act as a champion to drive and support the deployment of these best practices in North America including coaching, training, adoption tracking and required system reporting).

Qualifications & Experience

• Bachelor’s degree in Computer Science, Business, Marketing, Communications or related discipline.
• 3+ years of Salesforce experience, with experience of Sales Cloud required. Knowledge of, and experience with some or all the following is strongly desired: Service Cloud, Field Service Lightening, CPQ, and Tableau.
• Ability to take business requirements and turn them into a worldclass Salesforce solution.
• Salesforce Administrator certification required (would consider candidate working to complete)
• Advanced knowledge and skills preferred in Microsoft Excel, Word, Visio, and PowerPoint.
• An understanding and/or experience in an agile development environment.

Other Candidate Requirements:

• Comfortable working directly with a variety of roles from management to end users, stakeholders, business users to build solutions.
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
• Proficient working with Sales personnel with varying levels of system experience and capability across the region.
• Outstanding project management, communication, organizational and time management skills.
• Experience leading through influence and directing activities of colleagues outside of management hierarchy.
• Create an environment for open conversations, and clearly communicates information back out to the appropriate teams.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.