Sr Help Desk Analyst - Swing (2nd) Shift

Shift:

Sr Help Desk Analyst - Swing (2nd) Shift
 

SHIFT:

3:30p-12:30a Monday thru Friday

**Candidates must reside in NE or IA***

***This is not a fully remote position***

*** Resume REQUIRED for consideration***

Why Nebraska Medicine:

Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.

• Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement.
• Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.
• Forbes Magazine recognizes us in their list of Americas top employer in Nebraska.

Troubleshoot complex to advanced software and hardware problems via telephone or email. Serve as advisor to Help Desk Analysts.  Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.  Assist in preparing departmental procedures and communicate with team members regarding its use.  Serve as a knowledge resource for others on the Helpdesk Team.

Required Qualifications:

• Four years IT Help Desk or other related IT experience required.
• High school diploma required.
• Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required. 

Preferred Qualifications:

• Experience in an academic or healthcare environment preferred.
• Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Android Smart devices and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
• Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
• Certifications in Helpdesk applicable support, ServiceNow, Windows or CompTIA preferred.