Product Support Engineer

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. 

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. 

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Job Summary:
 

The Product Support Engineer works to resolve escalated issues that arise in production software environments that require advanced technical investigations and knowledge.

Essential Functions: Duties and Responsibilities

• Perform technical investigations of issues with platforms using tools including Postman, MySQL, and code repositories
• Update and create widgets and adapters in core platforms
• Act as an expert in file transmission and processing services such as ISO, NACHA, SFTP, FTPS, SSH, and PGP/GPG encryption
• Monitor and automate platform administer alerts
• Write and promote stop gap alerts
• Provide insight and forward-looking feedback on resiliency audits
• Write and submit data pipe tickets
• Perform other duties as assigned

Required Skills/Abilities:

• Technical proficiency in using tools such as MySQL, Postman, & git.
• Analytical and process-oriented mindset
• Excellent communication and presentation skills
• Impeccable work ethic

Education and Experience:

Required:

• Bachelor’s degree in computer science or equivalent
• A minimum of 3 years in software or payments industries, preferably within a Fintech

Preferred:

• A minimum of 5 years in software or payments industries, preferably within a Fintech
• A minimum of 2 years of software development experience
• Combined background of product support and technical experience
• Master’s degree in computer science or equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.

Affirmative Action/EEO Statement:

Edenred is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Edenred is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact humanresources@edenredusa.com.

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