Offer summary
Qualifications:
Passion for digital products and world-class customer support, 3+ years of experience in agile product development, Strong analytical thinking, excellent communication skills, Empathy for end-users and hands-on mentality, Knowledge of technology landscape for client success.
Key responsabilities:
- Enable Client Success with top tools and processes
- Build secure support processes and tools
- Select third-party tools for CRM and support solutions
- Bridge support and development teams for product offerings
- Track serviceability metrics and make data-driven decisions