Technology Delivery Manager

RAPP Chicago is looking for a Technology Delivery Manager to join our award-winning Technology team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

The Technology Delivery Manager will be responsible for the operations relating to the technical planning and delivery of one or more projects, supporting the VP, Technology in ensuring projects are delivered per agreed scope on committed schedule.

As a technology delivery manager you will be responsible for creating a structured project delivery planning for the scheduling, tracking and managing of engineering projects.

The role focuses on hands on planning and execution of client deliverables to ensure that technology projects are delivered on quality, time, budget, and to specification. This will involve expertise in scoping of new projects, thorough estimation of work, capture technical business requirements and building / managing a plan to successful delivery.

YOUR RESPONSIBILITIES:

• Work closely with Business Analysts and Technical Architects to collect and document functional and non-functional requirements from various stakeholders (clients, strategy, account, creative, customers, finance, analytics).
• Collaborate with Engineering Leads (data, software, devops, frontend, qa) to turn these requirements into solutions (features, process automation, applications, complex campaign automations).
• Create a detailed inventory of cross-disciplinary tasks required to achieve the solution, including effort by role, key dependencies, and sequencing, documented in a detailed project plan.
• Manage these plans through to successful development, implementation, deployment in production, in time and withing the budget and scope constraints.
• Assign active project tasks based on teams’ skillsets, bandwidth available and experience levels.
• Continuously monitor project plan progress and effort consumption (burn) to surface early any risk of over-utilization/cost.
• Interface with key stakeholders to share progress regularly and surface risks, issues and mitigation plans.
• Assist Product Owners in breaking down complex features into smaller component parts, easing the ability for others to execute these technical scopes/projects.
• Monitor adoption & usage of features by customers post deployment and gather feedback for potential improvements.

REQUIRED SKILLS:

• 10+ years of experience in Project Management in Technology. Proven ability to delivery technology projects in complex and highly governed environments.
• Experience working closely with Technical/Functional project teams to lead project the team from intake to rollout of assigned tasks.
• Expert in Software Development Lifecycle for applications and platform development. Proven track record of Agile Delivery and Scrum Methodologies.
• Demonstrated experience leveraging project management software solutions to manage both waterfall and agile projects (Workfront, Atlassian, MS Project, Smartsheet or similar).
• Experience working on projects on Cloud Platforms AWS, Azure or GCP.
• Solutions-oriented, Collaborative, and with great people skills.
• Detail oriented, organized, and with ability to meet deadlines while working several projects simultaneously.
• A self-driven individual with the capability and spirit to build/manage a team.

PREFERRED SKILLS:

• Project delivery experience with Configuration and Deployment of outbound Marketing Campaigns (email, SMS, Push, Outbound, Direct Mail) and implementing Data Driven Decision Workflows.
• Experience of working with Marketing Technology solutions such as Pega CDH, Sales Force or similar.
• Experience working with Cloud Data Platforms in AWS GovCloud.
• Experience working in Federal Government / FedRamp environment.
• Certification in traditional project management such as PRINCE2 or similar.
• Scrum Master certification.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $95,000 - $115,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.