Offer summary
Qualifications:
Bachelor's degree in computer science or related field., 2-4 years experience with enterprise-level applications., Deep knowledge of application architectures and monitoring tools., Strong experience with SQL, Oracle, PL/SQL, and DB Management tools., Project management experience required..
Key responsabilities:
- Communicate with clients and management for production events.
- Troubleshoot and resolve applications or product issues.
- Document and improve Production Support processes.
- Interface with technical teams to resolve outstanding tickets and issues.
- Generate and provide daily status reports to business stakeholders.