Senior Program Analyst

Overview:

Are you an Senior Program Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

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• Develop or assist in the development of work plans, specifications, task sequencing, and to the extent where tasks may have to be performed concurrently
• Monitor critical applications using application monitoring and dashboarding tools such as PowerBI or Tableau, combined with SQL integration
• Monitor enterprise-wide application performance and create reports based on data analysis gathered from application behavior
• Participate in all major Incident Management and Root Cause Analysis calls and provide expert troubleshooting support as needed
• Attend daily scrums to report status of assigned tasks and proactively address tasks
• Willing to learn new tools and self-starter on new projects by collaborating with users and stakeholders on any additional needs
• Prepare reports, documentation and dashboards in SharePoint
• Prepare presentations for client

• Exceptional written and verbal communications skills
• Extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment. Proficiency in system architecture and cloud services
• Demonstrate ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently
• Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management
• Prior development experience using PowerShell, PowerApps, PowerQuery, DAX, SSRS, GitHub or Azure DevOps is preferred, but not required
• Must be customer service oriented and client first attitude

Education:

• Bachelor’s degree in operations research, mathematics, computer science, cost accounting or related scientific or technical discipline and 5+ years’ work experience

Clearance: 

• The ability to pass a Tier 1/Low Background Investigation  

Location:

• 100% Remote, USA
• Monday - Friday (8:00 AM - 5:00 PM EST Time)

Pay Range:

• The pay for this position ranges from $47,240 to $69,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
• Also, certain positions are eligible for additional forms of compensation, such as bonuses
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/