Senior Field Service Technician

Description of Job Role and Responsibilities:

• Serves as customer facing technical resource.   
• Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned.
• Identifies customer problems and coordinates appropriate corrective action. Identifies and minimizes potential risks.  
• Collects detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution.  Collaboration with Munters sales engineers and other senior staff as needed to understand the customer’s case better and to provide effective end user support and issue resolution.
• Prioritizes and implements approved DH system modifications.
• May serve as a project team member on project implementations; 
• May supervise and train less experienced staff or project team.
• Prepares activity reports (MIS) on daily service activities.
• Creates formal documentation (can include system configuration documentation, test documentation, and support documentation).  
• Very Important: Provides pre-commissioning check-lists to customers.  Ensuring that conditions in the checklist are met before travelling to site.  
•Prepares a daily activity report at site ( listing activities carried out each day) at site, signed by a senior / authorised customer representative at site.
• Promote knowledge transfer to Munters colleagues at official meetings to influence positive change and strengthen the team's performance
• Stay abreast (through self-initiated learning) of the latest technology trends in the industry, while Company will provide training as necessary for Munters products and service routines.
• Understand and comply with established guidelines that ensure a safe and healthy work environment
• Coordinates closely and in confidence with company staff & our business partners (could be a sub-contracted supplier or labour contractor for example) to provide exemplary service to customers.   
• Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
• Work with the engineering team to ensure customer project requirements are met.
• Maintaining records of customer communications and contact information as required
• Thorough knowledge of service equipment & tools, price-lists and price calculations.
• Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies
• Submit a variety of Service job reports as required, including activity, closings, follow-up, and adherence to goals
• Submit quarterly customer visit plans; schedule client meetings and action plans for follow-up
 

Experience and Skills required:

• Previous hands-on work experience in maintenance of Dehumidifier machines

• Good understanding of the psychometrics

• Fair knowledge of HVAC low side work & controls

Key Personal Skills:

• Good analytical skills
• Customer Service Skills
• Team work skills

Key Competencies:

• Knowledge and interpretation of wiring diagrams
• Working knowledge of MS Word & MS Excel