Optimization Improvement Specialist - NHMG Patient Access

Overview:

Remote Position

Manages processes to support improvement of referral and scheduling optimization operations across Novant Health Medical Group; serves as internal consultant for newly affiliated and existing clinics; and fosters relationships between all regions of Novant Health, corporate departments and respective clinics to ensure integration of resources and best practices and continuity of operational procedures.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

• Education: 4 Year / Bachelors Degree, required.
• Experience: Three years of experience in medical group clinic leadership, preferred. Three years of experience with referral and/or scheduling workflows, required.
  
• Additional skills required: Educational planning, performance consulting, outstanding interpersonal and communication skills. Skill in exercising initiative, judgment, problem-solving and decision making, giving and receiving feedback, team building.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".