Implementation Coordinator | Remote | AirStrip Technologies

Are you ready to link your passion with a purpose? At AirStrip, we build technology that enables clinicians to diagnose earlier than ever before, accelerate life-saving interventions, reduce the cost of care, and save lives.

We provide mobile-first clinical surveillance and alarm communication management technology that unlocks siloed data from patient monitors and transforms it into contextually rich information easily accessible on mobile devices and the Web.  We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!

The Implementation Coordinator (IC) plays an integral role in the successful deployment of AirStrip solutions in a hospital environment, and is responsible for: the execution of internal product testing and validation, the delivery of AirStrip product training to customers, the oversight of external product validation with customers as requested, and the management of on-site activation support plans.

This IC has a high volume of customer facing responsibilities and on-site advising with all levels of the hospital’s organization. The IC partners with the AirStrip Project Manager to achieve our customer’s expectations and deliver an elevated project management methodology.

This position offers the flexibility to be remote, but requires up to 75% travel, including overnights; proximity to a major airport hub is critical.

Responsibilities include, but are not limited to:

• Execution of product testing which includes the ability to clearly document and communicate any identified testing issues to the project team.
• Participates and supports the project team with a speedy resolution of any identified issues.
• Collaboration with hospital’s point of contact to successfully plan training and go-live events including communication, advertisement, management of physician and/or nursing engagement, and translation of details into a documented plan.
• Creation and completion of assigned documents for projects (e.g., customer training and support plan documentation, product qualification documentation, product acceptance documentation, internal support and analytics handoff documentation, notifications to internal AirStrip teams of clinical releases, post go live reports, etc.).
• Conducts or assists the customer with end user and device registration activities.
• Management of on-site activation support for the customer by ensuring a smooth go-live which may include addressing end user questions, reinforcing training and high priority use cases, communicating AirStrip’s value proposition, and enhancing physician and/or nursing experience and excitement about AirStrip solutions.
• Management of on-site activation support for the project management team which may include identifying and communicating any issues or concerns with the project team in a timely manner so that team has the ability to provide options and/or recommendations in order to minimize the perceived impact on a successful go-live or customer satisfaction.
• Supports customers with version upgrades and other maintenance initiatives.
• Assists AirStrip Sales and Account Managers with product demonstrations, meetings, and trade shows.

Education & Experience Requirements:

• Experience working on cross-functional teams and strong dedication to teamwork
• Previous 1 year of experience with clinician facing information systems, projects or go-live implementations (preferred)

Knowledge, Skills and Abilities:

• Outstanding interpersonal skills and ability to engage physicians effectively and develop strong relationships with client points of contact to promote go-live success
• Demonstrated ability to provide highly effective and professional customer/client support in a service setting
• Strong problem-solving capabilities and commitment to quality
• Demonstrated leadership ability or potential
• Basic working knowledge of application support
• Proven history of self-motivation and ability to work independently
• Strong proficiency in MS Word, PowerPoint, and Excel

The salary range for applicable US-based applicants to this position is below.  The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location. 

• $46,000 - $57,000 base salary. If your salary expectations exceed this range and you have previous directly related experience in tech implementation, we still encourage you to apply to connect with our team.

We value each of our employee’s total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.  

Additional notable US-employee benefits include: 

• Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees 
• Growth and Development opportunities 
• 401(k), including a 3% company match 
• Paid Holidays 
• Paid Parental Leave, including a flexible return-to-work program 
• Employee Assistance Program 
• Discounts on popular cell phone plan providers 
• Life & Disability Insurance 
• And more! 

AirStrip, an affiliated company of NantHealth, is a mandatory vaccination employer in the US and Canada for COVID-19 and its variants. At AirStrip the health and safety of our employees and their families is our top priority. The Company requires that its employees in the US and Canada be fully vaccinated, and proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. If you require a medical or religious accommodation, we will engage in the interactive process with you. 

AirStrip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.