Senior Internal Technical Product Manager

Senior Internal Technical Product Manager

Who we are

We’re doxy.me (doc-see-me), the world's most loved telemedicine solution, and we're on a mission to connect the world to the future of healthcare.

We believe that cost and complexity should never be a barrier to telemedicine. That’s why we created a simple, free, and secure telemedicine platform. Since 2013, we’ve grown to more than 1 million healthcare providers from 180+ countries who have clocked over 8 billion minutes of telemedicine sessions to date.

Our goal is to deliver the future of healthcare to every patient and healthcare professional on earth. Help us get there by joining our team of innovators, dreamers, and doers.

We’re a remote-first company with regional hubs for in-person collaboration (Austin, TX, Boston, MA, Charleston, SC, Salt Lake City, UT, Kyiv, Ukraine & London, UK).

Who you are

We’re seeking a pragmatic and organised Senior Technical Product Manager to ensure our backend-oriented technical enablement teams tick. You will lay out the technical foundations for our product capability teams in a way that means they are always one step ahead of the product roadmap needs, ensuring dependencies are met, and understood, ultimately leading to frictionless delivery of the product roadmap. 

What you’ll do

The role requires the PM to work across multiple internal teams to own/ensure;

• Alignment with Product Roadmap:

  • Collaborate with multiple, cross-functional Product teams to make sure we are laying the right technical foundations in order to deliver on future product value.

  • Ensure technical dependencies are identified, clearly mapped to the Product roadmap and aligned with business objectives and priorities.

  • Regularly review and update the technical enablement roadmap in sync with the Product roadmap.

• Technical Work Specification and Planning:

  • Lead definition and specification activities with the enablement teams to support the product roadmap.

  • Estimate, prioritize, and plan technical work in collaboration with relevant teams and stakeholders.

• Roadmap Maintenance and Delivery Planning:

  • Maintain a detailed technical enablement roadmap.

  • Create comprehensive delivery plans that outline timelines, milestones, and deliverables.

• Adherence to Technical Standards:

  • Ensure all technical work aligns with doxy.me’s technical standards and best practices.

  • Promote a culture of quality and continuous improvement within the team.

• Continuous Improvement:

  • Identify opportunities to improve the team’s ways of working.

  • Implement process improvements to enhance efficiency and effectiveness.

• Progress Tracking and Reporting:

  • Track and report on the progress of technical enablement initiatives.

  • Ensure transparent communication of status, risks, and issues to all stakeholders.

• Risk Management:

  • Identify, assess, and manage risks related to technical enablement activities.

  • Develop mitigation plans to address potential risks proactively.

• Governance and Reporting:

  • Work closely with the Agile PMO Lead to implement robust governance and reporting structures.

  • Ensure compliance with organizational policies and standards.

Your skills and experience

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• Proven experience as a Technical Product Manager or similar role in a tech-driven environment

• Strong understanding of product development lifecycle and technical enablement processes.

• You don't have to know how to code but deep expertise in APIs, Platform, Infrastructure and/or Cloud technology will be key to understanding the complexity of our mission

• Experience working with Agile methodologies and tools.

• Excellent communication and collaboration skills.

• Excellent stakeholder management skills. 

• Ability to manage multiple priorities and deliverables.

• Strong problem-solving and analytical skills.

• Familiarity with telemedicine or healthcare technology is a plus.

What we can offer you

We have been evolving our benefits since launching in the UK in 2023; we’re continually seeking employee feedback to ensure they deliver real value to everyone and, as such, the below is not a finite, exhaustive list.  Alongside a competitive salary, we also offer;

• Unlimited PTO

• Private medical, optical and dental healthcare through AXA

• 5% matched company pension

• Remote working - we have recently secured a small flexible office workspace in London Liverpool Street (here). Our current expectations are for teams to meet once per month in office; we would still anticipate a remote dominant environment going forward

• Company equipment (inc. latest laptop) + £500 spending allowance on equipment you can keep

• A great, supportive culture

Interview process

• 1st stage - Chat with our internal recruiter

• 2nd stage - Hiring Manager interview

• 3rd stage - Chats with our VP of Engineering and Chief Product Officer

Additional information

• Doxy.me tech stack   

  • Frontend: React, TypeScript, Playwright, WebRTC, Next.js, Nx.dev

  • Backend: Nodejs, TypeScript, Jest, NestJS, Nx.dev

  • Platform: Python, Terraform

  • Cloud: AWS

  • 3rd party: Vonage, Pubnub, Segment, Twilio, Stripe

• Our products: 

  • Doxy.me: The simple, free, and secure telemedicine solution currently used by over 1,000,000 doctors worldwide and helping over 350,000 patients/day. 

  • dokbot.io: Patient-focused data collection for healthcare. 

  • adhere.ly: Providing healthcare practitioners with the tools to ensure patients complete their course of treatment

• Our team: technologists, academics, researchers, and innovators from all over the world. English is the language used in all internal communication.

• To ensure HIPAA compliance we perform background checks after extending a job offer