Supervisor, Lead Generation

About Us

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/

Job Description

The Supervisor, Lead Generation will guide a team of Lead Generation Representatives working with the Outside and Inside Sales teams to identify potential and existing areas of opportunity in the marketplace. The primary responsibility is working with and training the Lead Generation team on contacting potential sellers to qualify customers, uncover consignment needs, and fill the pipeline with as many qualified leads as possible. The Supervisor is responsible for ensuring compliance with RB Global sales and revenue by prioritizing and allocating resources. This position is responsible for the generation of new business and driving share of wallet through outbound and inbound channels.

Responsibilities

Drives the Lead Generation team, using various systems, and sources for leads, contact customers to actively drive equipment to the live & online marketplaces. This will include leveraging multiple internal systems, as well as external sources, and potentially inbound leads. All activity should be entered within SalesForce

Responsible for developing and delivering accurate team statistics reporting performance against established targets via SalesForce. Track and follow up with contracts consigned, or any lost business

Work with the team to qualify customers and identify equipment for consignment. Ensures the Lead Generation Representatives are delivering qualified leads to the appropriate Sales Representative

The Supervisor is responsible for ensuring compliance with Ritchie Brothers sales and revenue by prioritizing and allocating resources

Manage the workflow of their team by creating team schedules, delegating tasks, and training the team in RB Global processes and procedures

Work with various departments within RB Global to execute newly developed programs

Creates, monitors, and revises Lead Generation plans to contribute to a substantive sales opportunity pipeline

Perform other duties as assigned

Qualifications

5+ years of B2B and/or B2C inside sales (i.e. outbound) experience, preferably in equipment rental/sales industry, with a consistent track-record of meeting/exceeding quotas

Previous supervisory experience a plus

Basic understanding of e-commerce and comfortable discussing technology with customers

Proficiency in general office productivity tools such as Word, Excel, and PowerPoint

Must possess a pleasant and professional phone manner

High sense of urgency, and outstanding time management/organizational skills

Persuasive and motivational personality

Strong written and verbal communication skills

Ability to work effectively within a “virtual” culture

Excellent time management skills and the ability to multi-task

Additional languages are an asset, especially Spanish