Who we are...
DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.
We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.
You will be the product expert in charge of getting our primary products live. Along with keeping track of their status until they go live and ensuring connections are properly made.
These processes will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective workflows.
**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**
Must be able to read and write in English
Salary: $26k MXN monthly pesos plus monthly performance bonus
Benefits Unlimited PTO11 Paid HolidaysAnnual Week off For the Holidays$150/ month USD stipend towards health insuranceSkills & Background Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)Ability to consistently follow-up on customer and team member requestsImpeccable attention to detail to perform the highest quality of workGreat communication skills and being available for the rest of team Understanding of customer experience with the productsBeing able to have conversations with customers through scheduled calls and provide them the necessary assistanceWilling to learn about our products and value proposition. We’re constantly growing!Adaptability. We’re constantly movingProduct support experience is required Resilient and hardworking (GRIT) A positive, polite, confident, sincere, and friendly dispositionThe ability to solve problems & to think dynamicallyAbility to think differentlyTeam PlayerEfficient verbal and written communication is requiredSocial Media skills are a plusExperience in SaaS is a plusExperience in HTML is a plusDearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.
We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!
