Principal NAV/BC Developer

About the role;

The Principal Developer in a team lead capacity will play a crucial role in leading a dynamic team while actively contributing to the successful delivery of Business Central projects. You will be responsible for managing a group of consultants specialising in NAV and Business Central consultancy and deployment.

Leveraging your deep expertise in Microsoft Dynamics 365 Business Central and NAV, you will guide and mentor team members, ensuring optimal project outcomes and client satisfaction. This position requires a unique blend of technical proficiency, leadership skills, and project management capabilities.

You will be part of the strategic development of the Dynamics practice, ensuring the practice has the required technical skills, resources, toolsets and solution offerings to meet our customers’ requirements.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 50 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.

Here’s why;

• Our open and honest culture where feedback is taken on-board and acted upon
• The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
• Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
• Two paid CSR days per annum that you can use towards giving something back
• Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
• Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
• Flexible working policy
• Relaxed dress policy
• Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• Lead and manage a team of Business Central Developers, providing guidance, mentorship, and support to ensure the team's success.
• Set OKR’s for the team, regularly assess performance, and provide feedback to help team members grow and develop.
• A point of escalation for the Consultant team.
• Working with the Project Managers, oversee the successful delivery of projects, ensuring they are completed on time, within scope, and within budget.
• Identify potential project risks, mitigate, and escalate with support from Project Manager where necessary.
• Deliver revenue in line with the Business Plan.
• Ensure operations across the team area managed to budget from a resource and allocation perspective.
• Efficiently allocate team resources, balancing workload, and expertise to ensure optimal project outcomes.
• Provide regular updates to senior management on team performance and project status.
• Develop an ISV strategy which supports our own IP as well as forging relationships with other ISV partners for cross selling and support integration.
• Own strong relationships with Microsoft technical specialists to ensure our Dynamics capability and offerings align to Microsoft best practice.
• Build and maintain strong relationships through presales and project delivery with clients, understanding their needs, and ensuring the team delivers tailored solutions that meet or exceed expectations.
• Support the pre-sales function to ensure the preparation of high-quality sales proposals.
• Work closely with clients to identify opportunities for system improvements and optimisations.
• Address client concerns and ensure their satisfaction throughout the project lifecycle.
• Maintain and in-depth understanding of Microsoft Dynamics 365 Business Central capabilities.
• Provide expert advice on system configuration, customization, and integration. Stay updated on the latest features and updates within the Business Central ecosystem.
• Ensure the quality of deliverables and adherence to best practices in our implementations. Take part in operational review boards to ensure the viability of opportunities.
• Work with Support Team Leaders to ensure sufficient quantity and quality of post project documentation is received and reviewed to achieve best possible customer experience.
• Drive process improvements and share best practices to enhance team efficiency and project outcomes.
• Identify training and development opportunities for team members in line with individual L&D plans.

Knowledge, Skills & Experience;

• Extensive end-to-end NAV and Dynamics 365 Business Central implementation experience.
• Proven experience in leading a NAV/BC practice, or similar role, is desirable.
• Microsoft Dynamics NAV / BC Accreditation MB800 is desirable.
• Experience with git-based source control systems (Azure DevOps, GitHub etc).
• Deep technical understanding of C/AL and AL.
• Technical experience of Microsoft SQL Server.
• Knowledge of ISV solutions and product extensions.
• Excellent client-facing and internal communication skills.
• Proven track record of project closure and achievement of targets.
• Technical leadership and assurance.
• Functional and technical consulting experience.
• In-depth experience of delivery methodologies and toolsets.

Benefits;

• Company bonus scheme
• 25 days annual leave + public holidays
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Electric Vehicle Salary Sacrifice Scheme
• Perkbox discounts
• Paid CSR Days
• Company sick pay
• Income protection cover
• Enhanced Maternity and Paternity pay
• Home-based and hybrid opportunities
• Long service benefits including increased annual leave accrued with service
• Cycle to work scheme
• Employee recognition scheme

If this sounds like the role for you, please apply today to be considered.