- The location for this position is virtual/remote***
This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, the latest technologies revolutionizing the hospitality industry around the world! As a Manager GDCM Property System Projects, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment and Change Management team reporting to the Sr Manager GDCM Property System Projects, you will support projects implementing Property Management Systems.
How We Will Support You
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
- Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
How You Will Make An Impact
Your role is important and below are some of the fundamental job duties that make your work unique.
What Your Day-to-day Will Be Like
- You will manage the implementation of Property Management Systems and other products into new openings, converting, or operating hotels, including leading a team of Senior Associates and Associates. Also, you will be the departments' liaison with brand teams and partners such as AD&C within 45-30 days of opening.
How You Will Collaborate With Others
- Work in partnership with the Deployment Communications team on the off-site and remote preparation activities relating to the successful installation of Property Management Systems into new and converting hotels
- Monitor on-site activities and planning of contingencies for high-risk items
- Collaborate with the department Senior Manager in managing risks to meeting opening/project dates, be the first line of escalation to support teams, ensuring all main partners are kept updated.
- Maintain relationships with internal and external partners to ensure timelines are met, owners and GMs are briefed on the PMS implementation process and costs.
What Deliverables You Will Take Ownership Of
- Responsible for the assignment of team members to projects, based on the defined project plans, ensuring all preparation items defined in the project plans are completed
- Ensure all open items (support tickets) are being resolved pre, during and post-implementation.
- Manage the onboarding and development plans for all direct reports
- Conduct interviews for potential new hires following business demands.
- Highlight future strategies and demands in the region to the Senior Manager of the department
- On-site visits to be conducted to high-profile projects, large full-service projects, and any additional projects deemed necessary
WHY YOU'LL BE A GREAT FIT
You Have These Minimum Qualifications
- Five (5) years of professional work experience in Technology or related field
- Understanding and proficiency of Hilton’s systems (PMS (OnQ or PEP), CRS, downstream systems) and interfaces
- Travel up to 30-40% (if applicable).
It Would Be Useful If You Have
- Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Seven (7) + years of professional work experience in Technology or related field
- Experience with direct reports management and/or project leadership
- Experience with deployment or implementation projects
- Experience with project management
What It Is Like Working For Hilton
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000-$120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.
Work Locations
Hilton - Systems Solutions - McLean
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job Level
Manager
Job
Technology Operations
