Description
Thrive Health is on an important mission: to make healthcare work better for everyone. We’re creating digital healthcare technology that enables more efficient, engaging care for patients, and empowers providers with the tools they need to do great work.
Thrive Health offers a digital care coordination platform that allows you to easily and rapidly create and unify care journeys for patients, their families, and healthcare providers to improve clinical outcomes.
- The platform is designed to connect journeys, people, and data across the whole continuum of health.
- Thrive Health enables a patient's health story to follow them as they navigate care through the health system. The platform centralizes the information for the patient and also provides valuable health insights.
What does this technology look like? Here’s a sneak peak:
- A first-of-its-kind interactive patient engagement tool for breast cancer survivors
- A surgical optimization care journey that enhances patients’ experiences as they prepare for surgery
- A mental health and wellness journey that guides patients in self-care
- A clinical waitlist intervention tool that helps chronic pain patients get appointments with providers sooner
When you become a Thriver, you are joining a passionate team of people who are committed to creating a more equitable, accessible healthcare system. Each day, we live by our five core values - be bold, be innovative, be transparent, be inclusive, be humble - and take incremental steps to achieve this mission. We’re looking for our next great Thriver, and the unique perspective you bring to make us a stronger, more diverse organization.
The Opportunity
Hi, I’m Emery; Senior Manager Customer Solutions at Thrive Health. We’re looking for an Implementation Specialist to join our Customer Solutions team. The Implementation Specialist will work with clients, assisting with coordinating solution implementations as a technical advisor, completing feature / solution implementation testing, and fulfilling the role of QA in a high-performing team. As a universal communicator, they are able to understand client requirements and communicate them to the development team.
What Your Day-to-Day Will Look Like:
- Participate in the design and development of new features and products such as feature requests;
- Collaborate with the rest of the team on the improvement of our implementation process to ensure we maximize client experience and streamline our process;
- Complete solution features and overall implementation testing;
- Debug issues with different implementations to ensure quicker resolution by developers;
- Understand a customer’s organization and build positive professional relationships within it, especially with key stakeholders;
- Represent the customer’s interests to the development team and ensure that customer priorities are considered;
- Communicate client needs and feedback clearly to the senior manager of customer solutions that work can be triaged and completed effectively;
- Provide support on use of the product to customers and end users, as required;
- Observe and implement relevant internal controls, corporate policy, and procedures, including those around information security and confidentiality;
The Skills You Bring:
- 3+ experience in a customer success or technical support function;
- Computer Science degree or Coding Bootcamp graduate;
- Experience developing in Typescript or Python;
- Knowledge of the SDLC and experience with Git;
- Ability to communicate with both clients and development teams;
- Knowledge of customer service best practices;
- Demonstrated ability to learn and use a variety of technical computer tools;
- Highly motivated & productive with high EQ;
We prioritize supporting your health and well-being. From day one at Thrive Health, these benefits are yours:
- Flexible working hours - outside of core hours, you have the freedom to set your schedule
- Extended health & wellness benefits - comprehensive health and dental coverage, and $1000 / year towards your well-being
- Celebrations, on your terms - re-allocate our company-wide break at the end of December to cultural holidays that matter to you
- Learn, grow, and invest in your future - $1000 / year towards your continuing education, RRSP matching, and eligibility to participate in our stock options program
- Community involvement - Paid volunteer days and charitable donation matching
- Creating your dream workspace - $500 / year to equip your home office with everything you need
Thrive Health is a remote-first company. We believe in letting you do your job, how and where works best for you.
Salary Information: The base salary range for this role is determined by a number of factors, including but not limited to job-related skills, experience, and relevant education or training. The base salary range for this role is $70,000 - $80,000/year.
Even if you don’t think you tick every single box above, we still encourage you to apply! Research has shown that many professionals - especially women and marginalized peoples - will only apply if they feel 100% qualified for a role. We’re looking for our next great Thriver, and we don’t measure Thrivers by how many boxes they tick.
Thrive Health committed to supporting an environment free from systemic or direct racism or discrimination for all employees, and for applicants throughout the interview process. We do not and shall not discriminate on the basis of race, ethnicity, gender, gender expression, religion, sexual orientation, or marital status. We welcome applications from people with disabilities, who require unique accommodations throughout the recruitment process. Let us know how we can best support you as you get to know our team.
