Customer Engineer [UK/EU]

Customer Engineer

Are you passionate about technical evangelism, resolving complex issues and helping customers onboard to new technologies? Do you enjoy creating exceptional customer experiences and working with a team of highly motivated individuals?

As a Customer Engineer at Patch My PC, you will help demonstrate the value of Patch My PC products and how they integrate and enhance our customer’s investment in Microsoft Configuration Manager and Intune to automate third-party application management. You will also assist customers in deploying our solutions to meet their security and compliance needs while providing exceptional support throughout the customer relationship lifecycle.

This position is full-time and fully remote, work from home (WFH). Candidates must live and be authorized to work within the United Kingdom or Europe. For this position, we are looking for a candidate that can work standard business hours 8:00 AM - 5:00 PM 

Important: This position requires you to have a working knowledge of Microsoft Configuration Manager and Intune.

Compensation Information:

• Salary Range: £37,900 - £89,600 (this may be different based on local currencies)
  • The salary range is wide as we are accepting applications from across Europe (25+ countries). The salary will be based on location (country) and experience.
• Other Bonuses
  • We offer additional bonuses for each positive customer survey (paid quarterly)
• Benefits:
  • We offer an excellent benefits package that includes comprehensive Health Care coverage, pension scheme, paid vacation, sick time, tuition reimbursement and many more added benefits

Why consider Patch My PC?

Our team is passionate, and we live our values daily. In our company, it's not a poster on the wall. Instead, we actively acknowledge and celebrate when our team members demonstrate these values. Our values influence every aspect of how we interact and communicate as a company. Please review https://patchmypc.com/careers to learn more about our company, values, and benefits.

Traits that will help you land this position:

• You are passionate about customer experience, while also having a deep enthusiasm for technology
• You thrive in a collaborative, fast-paced, team environment
• You exercise a growth mindset
• You empathize with and help others
• You possess great customer service skills
• You avoid workplace shenanigans

Required Skills and Experience:

• At least 5 years working with either Microsoft Configuration Manager and Intune
• At least 5 years working in a technical support role
• Experience of using Windows in a virtual environment e.g. Hyper-V
• Have the capacity to quickly learn new tools and technologies
• Able to explain technical concepts to a variety of audiences
• An understanding of application packaging
• Enjoy solving technical issues
• Possess critical thinking skills to help troubleshoot issues
• Have strong communication skills
• Be comfortable presenting/leading customer-facing calls with regard to product demos/setups/reviews

Desirable Skills and Experience (Candidate experience level will be reflected in the salary offered):

• At least 5 years of experience working with Microsoft Configuration Manager and Intune with large enterprise customers
• PowerShell skills
• Experience working with GitHub and/or Azure DevOps
• Experienced with WSUS integration and troubleshooting
• Understanding of how certificates are created, deployed and used within an enterprise environment
• Knowledgeable on software updates and application deployment within Configuration Manager or Intune
• Experience packaging applications
• An awareness of security and best practice for patching Windows devices

Your day-to-day responsibilities will be:

• 3 Customer facing Teams calls
  • Pre-Sales product demos of Patch My PC products
  • Setup calls helping customers install and configure Patch My PC products
  • Proactive customer environment reviews
• Working within multiple support channels (Email, webchat, telephone, forum)
• Continually improve skills and experience with our product
• Continually improve skills and experience with our depending products
  • Configuration Manager (ConfigMgr)
  • Intune 
  • WSUS
• This position will be work from home with a small amount (2-3 weeks per year) of travel for corporate sponsored events, conferences, trade shows, and user group meetings

To get hired at Patch My PC, you must be:

• Fully aligned with our company values
• A humble person
• A highly skilled communicator (in English; both written and spoken)
• Proficient in Microsoft Outlook, Word, OneDrive, and Windows.
• Willing to admit when you mess it up (it happens to everyone on our team, often)
• We work through issues together as a team, whether self-inflicted or not, therefore we need transparency and accountability to reach our goals together
• Enthusiastic and eager to take on new challenges
• Adaptable and willing to wear whatever hat gets the job done
• We are growing and changing processes often to improve, so flexibility and being okay with change is a must

Benefits offered by Patch My PC

• Health Benefits
• Pension matching up to 10%
• 3 months of paid Parental Leave
• 25 paid time off days
• 3 days of volunteer leave
• Tuition reimbursement up to $5,250* a year
• Sick leave
• Gym Membership / Equipment Reimbursement $900* annually 
• Life Insurance
• Awesome technology to do your best work

OTHER DETAILS:

During the application and interview process, we may ask you to take a series of assessments to help us understand your potential as a great fit and, if you are hired, how we can best set you up for success.

We anticipate there will be 3 interview stages for this position.

• Initial Interview
• Technical Competency Interview
• Company Values Interview with the CEO

Are you interested in joining a growing team with a great culture? We are a small, established software company with a startup feel and culture. We have a very dynamic atmosphere with a fully remote team, and there will be a lot of opportunities for personal and professional growth - not to mention all the fun things to do!

Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.