Front End Developer

WORK LOCATION : Remote, within El Salvador or Guatemala

JOB STATUS: Full-time, Permanent

WORK SCHEDULE: Flexibility required, availability to work on Pacific Time

COMPENSATION: XXXXXXXXX

Job Profile

We are seeking a highly skilled Front End Developer to join our dynamic technology team. This role involves creating and managing data collection systems, performing detailed data analyses, and continuously improving program tools to enhance efficiency and quality. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced, multicultural environment. You will collaborate closely with Project Managers, Program Managers, and the Operations Manager to ensure seamless integration and functionality of our data systems.

Responsibilities

• Create and manage data collection systems and processes on projects
• Perform ad hoc and scheduled data analysis and collate reports as assigned by the PMs or GPD
• Ensure that all program tools are maintained.
• Identify areas and implement improvements to the program tools
• Propose and elaborate on new functionalities to be added to specifically-designed program tools
• Create and test program tools' new and/or existing functionalities to ensure that those functionalities bring new efficiencies to processes
• Organize and facilitate new and existing initiatives designed to improve quality and efficiency
• Monitor all communication channels, internal and external, to ensure that all discussion topics and issues are dealt with in a timely fashion
• Reports directly to the Technology Team Leader
• Establishes organizational relationships with the Project Managers and Coordinators, Program Manager and Operations Manager on the account
  
  
  

Requirements

• Must have: minimum 3 years of working experience with ReactJS, Javascript, HTML and CSS
• Work experience in software development, data analysis, data engineering or related technical field business is required
• Bachelor's degree in computer science, computer engineering, or a related discipline is desirable
• Knowledge of object-oriented databases and Firebase products is a plus
• Working knowledge of Python. Other programming languages will be considered as a plus
• Ability to analyze new and changing scenarios and adapt the workflow to the new requirements
• High level of spoken and written English
• Ability to work independently, evaluating workloads and schedules with a high level of accuracy
• Excellent prioritization and time management skills
• Desirable qualities: Flexible, imaginative, positive thinking, multi-tasking, proactive and solution-oriented
• Ability to work in a multicultural global environment
  
  
  

Internal eligibility requirements:

• Meeting or exceeding metrics in your current role for the last 3 months
• Minimum of 95% of attendance
• Minimum of 6 months as a TELUS International employee
• Minimum of 6 months in your current position or account.
• No active hints for success
• Schedule flexibility
  
  
  

TELUS International Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate
  
  
  

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS International will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusinternational.com or telusinternational.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS International's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com .

Additional Job Description

We are seeking a highly skilled Front End Developer to join our dynamic technology team. This role involves creating and managing data collection systems, performing detailed data analyses, and continuously improving program tools to enhance efficiency and quality. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced, multicultural environment. You will collaborate closely with Project Managers, Program Managers, and the Operations Manager to ensure seamless integration and functionality of our data systems.

Language Reference

English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.