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Technical Account Manager (TAM- 5064)

75% Flex
EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Contract: 
Salary: 
106 - 120K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

8-10 years in emergency management, 3+ year in customer-facing role.

Key responsabilities:

  • Provide project support and technical consultancy
  • Manage customer deployment planning and issue resolution
Everbridge  logo
Everbridge Large https://www.everbridge.com/
1001 - 5000 Employees
See more Everbridge offers

Job description

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Your missions


The TAM will represent Everbridge as a member of our client’s business continuity team during the deployment and expanding use, of the Everbridge solution.  In this role, the TAM will provide project management support, technical consultancy, system design and configuration support, and training.  Additionally, the TAM will act as the advocate for the customer within Everbridge during normal operations and as an escalation point when necessary.

The TAM will work closely with our clients, Account Managers, Operations, and Product Development personnel.




What you'll do:
  • Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution.
  • Establish a formal governance model with client.  Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders
  • Develop a continuous product education and awareness program and deliver training sessions as required.
  • Set and track customer satisfaction KPIs.  Develop and manage action plan to continuously improve these metrics.
  • Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
  • Provide Critical Event Management support through reports, table top exercises and drills, and industry best practices.
  • Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product management and Engineering
  • Travel to customer locations as needed, approx. 20%

  • What you'll bring
  • 8-10 years of experience and practice in an emergency, risk management, business continuity, or emergency management in a field facing technical capacity
  • 3+ years in on-site customer-facing support or consulting role (professional services, account management, project management, customer service, etc.)
  • Strong project management skills
  • Working knowledge of Internet-hosted applications, highly available architectures, computer security, telephony, and networking
  • Previous consulting experience with emergency preparedness or business continuity best practices to state/local governments or corporations is a plus.
  • Strong critical thinking, analytic, and problem-solving abilities
  • Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com, and web-based applications
  • Bachelors in Business, Computer Science, or related a plus
  • Military or Service background a plus
  • The reasonably estimated salary for this role at Everbridge ranges from $105,900 - $120,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best-in-class, comprehensive, and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

    About Everbridge

    Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
     
    Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Soft Skills

    • Advocacy
    • Networking
    • Critical Thinking
    • Problem Solving
    • Excellent Communication
    • Stakeholder Management
    • Time Management

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