About us
Finning is the world's largest Caterpillar dealership, providing unrivaled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines for customers in diverse industries such as mining, construction, petroleum, forestry, and a wide range of power systems applications.
Major Job Functions
Work with warehouse to ensure inspected cores are packed and at least one shipment processed a week back to CAT. Work with branches to ensure customer(s) return cores in allotted time. Working flexibly to ensure adequate coverage is provided. Work co-operatively with the Engineers and Service Supervisor. Resolve any customer delivery queries between the sales and supply to maintain positive customer relationships. Carry out all parts operations duties as required either as coverage or part of a rota in line with the requirements of the business. Provide coverage at other regional collection points as required.
Utilise CMIS reports to understand why credits not paid and create best practice. Raise claims (CAT, Branch) for parts receipted. Process customer credits for returns if appropriate for the “Collection Point”. Collection of payments from cash sale customers, handling and management of the petty cash/banking.
Organise and consolidate all orders to ensure customer leaves with a complete accurate order in a timely manner. Ensure customer requirements are met by using sales channels/tools available.
Manage backorders for outstanding orders – liaising with salesperson/parts supply chain. Ensure deliveries to the collection point are available for collection to field-based engineers and customers within agreed service levels.
Ensure all returns are inspected and processed in accordance with Finning UK returns policy, working with the warehouse to ensure returns are put away and receipted within 24 hours of inspection. Ensure RRR is maximised to return all unwanted parts back to CAT. Manage outstanding returns liaising with customer and sales person who authorised return.
Specific Skills
Problem-solving skills
Communication, interpersonal and teamwork skills
Time management and organisational skills
Independence, self-motivation and initiative
IT skills – DBS, Antares, MS Excel, Word & Outlook
Flexibility and adaptability to different types of work
Persuasive and personally motivated
Oral and written communication, decision-making and judgement
Negotiation skills
Attention to detail, work accuracy/numeracy
Quality orientation
Knowledge
Organisational awareness
HS&E policy awareness
Knowledge of CAT products and systems (desirable)
Accountability
Ensure all cores returned are inspected in accordance with CAT guidelines to ensure maximum credit. Take personal responsibility to meet all ‘one to one’ objectives. Actively promote “Parts Direct” and Parts.CAT.com sales channels to customers using the collection point. Loading and unloading of freight using correct MHE and following correct safe handling procedures. Active involvement in the improvement and maintenance of the working areas and the “Collection Point” following 5S and Contamination Control procedures. Constant awareness of SHEQ obligations. Maintain commitments to “Our Promise”. Banking and Petty Cash reconciliation. Respond to any customer delivery queries within 1 hour.
Education and Experience
Good level of education
Warehouse experience
MHE Licences
Excellent customer service experience – preferably customer facing
Demonstrable experience in remote working
Warehouse/Logistic qualification (desirable)
This is a 12 month Fixed term position
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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