Overview
As a Senior ServiceNow Administrator and Developer, you will participate in all phases of administration, design, configuration, development and support our Managed Services ServiceNow Platform.
Responsibilities
CORPORATE VALUES
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
YOUR IMPACT
The essential functions of this position include:
- Manage patches and upgrades across sub-production and production instances.
- Review other ServiceNow support communications and remediate if needed.
- Perform periodic security reviews. Manage and maintain platform security.
- Maintain linux-based Mid Servers.
- Create and maintain integrations with ePlus Customers, Vendors and internal applications.
- Provide 2nd level support for ePlus staff with ServiceNow questions and concerns.
- Meet with stakeholders to review and design ServiceNow solutions.
- Assist leadership with prioritization--providing timelines, level of effort, and solution options.
- Architect solutions and provide suggestions to improve current business processes.
- Configure and develop solutions. Test, document, gather approvals, and migrate to production.
- Develop or improve existing automation and system management tools and processes that reduce manual efforts to increase overall efficiency.
- Be the technical leader of the ePlus ServiceNow support team.
- Train and mentor others in the ServiceNow development and support team.
- Participate in 3rd party application development and design.
Qualifications
- Completed Bachelor’s degree in Computer Science/Software Engineering or related field and/or equivalent experience
- 7+ years of hands-on experience in software design and development specific to ServiceNow
- Strong code development skills with client and server-side scripting.
- UI experience designing intuitive interfaces for ePlus staff and customers.
- Experience using ServiceNow tools to integrate with other systems.
- Performed release upgrades and patches.
- Managed ServiceNow security model.
- Acted as PM, BA, architect, developer, and QA analyst to complete enhancements.
- Expert skills with managing foundational data, ITSM applications, CMDB, security policy.
Other valued skills:
- Domain Separation experience.
- Managed Service Provider (MSP) and Help Desk operations experience.
- Microsoft VBA, PHP and Python development.
- Understanding of internet email processes, SPAM management, DNS
POSITION SPECIFICS
The base salary range for this position at commencement of employment is expected to be between $120,000 and $140,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Physical Requirements
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
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