Refund Specialist

Job Posting Closing Date: Open until Filled

Where do you belong?

Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional,  at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

USACS also understands that location is important. We offer  career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture,  outstanding benefits and competitive compensation package is best in class.

Job Description

Location: Remote

Essential Job Functions:

• Determines if applied payments should be refunded by researching patient accounts on all requested refunds or credit balances.
• Confirms how payment was applied to patient's account by reviewing explanation of benefits.
• Communicates with insurance carriers via phone to gather additional information needed to process requested refund.
• Performs all necessary adjustments within guarantor account and/or enters adjustments for refund when applicable.
• Enters all necessary notations in system to allow for proper communication and tracking.
• Enters refunds into the billing system.
• Maintains corresponding back up documentation on all adjusted and refunded accounts.
• Performs and assists with other department duties as needed.

Knowledge, Skills, and Abilities:

• Thorough knowledge of the payment processing functions and all related issues
• Knowledge of and skill in using personal computers in a Windows environment.  Emphasis on basic spreadsheet applications and data entry.
• Ability to pay close attention to detail.
• Ability to identify, research and solve problems and discrepancies
• Ability to communicate with coworkers, management, and third-party payers in a courteous and professional manner.
• Ability to maintain confidentiality
• Ability to process assigned duties in an organized manner
• Ability to perform basic mathematical calculations such as adding, subtracting, multiplying and dividing.
• Ability to effectively perform in a multi-task environment
• Ability to work overtime as needed

Education and Experience:

• High school diploma or equivalent. 
• At least one year of combined experience in a medical insurance, payment processing or insurance follow-up.

Hourly Rate: $14.53 - $26.88