Overview
As a Managed Services Center (MSC) Tier III Engineer, you will provide ePlus’ MSC and clientele with Network and Systems support to maximize stability, availability, and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide critical performance improvement feedback.
Responsibilities
CORPORATE VALUES
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
YOUR IMPACT
The essential functions of this position include:
- Network and Security support as it applies to ePlus MSC and ePlus MSC client base
- Service Delivery — Ensure IT assets are highly available and properly deployed in order to maximize ePlus service capability. Utilize company applications like FastTrack, Service Desk, LiveLink and email to ensure prompt reliable coverage
- Network, Security, IPT and Systems Integration and Support — Define, assist in the management, test, implement, and deploy new and existing technologies as it pertains to Security, MSC services and client networking
- Security and Continuity — Strive, where possible, to mitigate geographic and environment risks. Set a high standard for technical implementations to ensure the security and confidentiality of ePlus and customer assets and intellectual properties
- Change Management — Assess ePlus MSC and customer conditions and recommend operational changes. Log all material work, tasks and system changes in Fast Track and Service Desk
- Documentation - Periodic reviews internal process and control documentation as relates to IT Infrastructure, IT Operations and to Sarbanes-Oxley compliance. Ensure proper recordkeeping of all licenses, agreements, entitlements, and invoice approvals as relates to the MSC infrastructure
- Administration — Ensure access control rights to all individuals are properly authorized and evidenced
Qualifications
- Technical Certification in Juniper, JNCIA-MistAI required, JNCIS-MistAI-Wireless and JNCIS-MistAI-Wired preferred
- Technical Certification in Cisco CCNA with significant progress toward a CCNP certification
- Technical Certifications like Microsoft, HP or Linux are a plus but not required
- 5+ years of experience in network engineering, networking and infrastructure support
- Strong background in Cisco Routers (i.e. Cisco 8600, ISR-4300) Cisco Catalyst Switches (i.e. 9400, 6800, 9300) using IOS and IOS-XE
- Strong understanding of IP addressing/subnetting/VLSM and CIDR Adept in current Security technologies
- QOS configuration and tuning for VOICE and applications sensitive to latency
- Strong understanding of network routing protocols: BGP, EIGRP, OSPF etc
- Good skills with switching technologies/concepts (i.e. Spanning-tree, VLAN, 802.1q, SPAN, VACL and Etherchannel)
- Strong understanding of current network monitoring and management tools
- Experience with Sniffer-type data analysis, filtering and diagnostics
- Strong attention-to-detail
- Ability to multi-task
- Strong customer-focused and results-oriented attitude
- Good written and verbal communications skills
- Willingness to coordinate and work with others
- Adept in use of MS Office, Visio, Internet and email
- Willingness to be on call, 7x24x365 (less pre-approved exceptions) and attend to technical issues outside of normal business hours
- Willingness to travel as needed (5%-10% travel per month may occasionally be required)
POSITION SPECIFICS
The base salary range for this position at commencement of employment is expected to be between $110,000 and $150,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Physical Requirements
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
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