Profile
We offer remote work opportunities (AK, AR, AZ, CA, *CO, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
The Product Deployment Analyst is responsible for supporting the execution and maintenance of products and systems that support customer needs and company objectives. The Product Deployment Analyst will work closely with cross-functional teams to ensure successful product delivery and customer adoption.
Education & Experience
Required:
- Bachelor's degree in business administration, engineering, marketing, or a related experience
- U.S. Citizen
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- Proven experience in product management, with a track record of successfully supporting products launches from conception to implementation, to replacement/retirement
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
- Strong knowledge of workflow and product management processes and best practices
- Excellent project management, analytical and organizational skills
Key Responsibilities
- Assist in creating and updating support documentation, knowledge base articles and FAQs for customers and internal teams.
- Support market research and gather customer feedback to identify opportunities and challenges.
- Stay informed about industry trends, technologies, and best practices to drive innovation and competitiveness.
- Support the product lifecycle from concept to launch to sustainment to retirement to include troubleshooting and resolving post-deployment issues.
- Provide guidance and assistance to users.
- Collaborate with the implementation team to address complex issues that require further investigation.
- Document and track issues, resolutions, and feedback in the issue tracking system.
- Conduct root cause analysis to identify recurring problems and suggest improvements to prevent future issues.
- Assist in creating and updating support documentation, knowledge base articles, and FAQs for customers and internal teams.
- Monitor deployment metrics and report on deployment performance to stakeholders.
Competencies
Communication / People Skills: Excellent verbal, written, and presentation skills; ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Proficient in Microsoft Office and Jira.
Working Conditions
Working Conditions
- Onsite: Works within a standard office environment
- Remote: Private and secure work space and work station with high speed internet is required.
- Availability to work non-regular hours as required
- Extensive computer work with long periods of sitting
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
DoD Statement
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Generous paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
*Annual base salary for Colorado, Hawaii and Washington State residents: $129,000- $165,000 depending on experience*
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
