Offer summary
Qualifications:
2+ years' experience in technical service or equivalent education, Full knowledge of technical customer service processes, Excellent communication skills, Troubleshooting and problem-solving skills, Experience with CRM and Microsoft Office Suite.
Key responsabilities:
- Receive, evaluate, and answer customer issues
- Maintain quality performance metrics
- Communicate and explain info to customers and team members
- Utilize critical thinking for software testing
- Escalate issues and provide remote support