Revenue Operations Manager

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation, and teamwork, consider this your ticket to ride.

CharterUP is on a mission to shake up the fragmented $30 billion group ground transportation industry - with over 10,000 independent charter bus, minibus, and van operators across America. CharterUP is the first online marketplace that connects customers to a network of bus operators from coast to coast, currently holding over 600 operators on the network. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability, and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records, and reviews.

We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

But we're not just about getting from point A to point B – CharterUP is also committed to sustainability. By promoting group travel, we can significantly reduce carbon emissions and help steer our planet toward a greener future. In 2022 alone, we eliminated over 1 billion miles worth of carbon emissions with 25 million miles driven.

We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, GA and Austin, TX. CharterUP is looking for passionate and driven individuals to join our team and help steer us toward a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive – and we want you to be part of the ride.

About The Role

Title: Revenue Operations Manager

Reports to: Chief Revenue Officer

Location: Remote

CharterUP is currently seeking an accomplished Revenue Operations Manager to be at the helm of driving strategic growth in the transportation industry. This isn't just a job; it's an opportunity to shape the future of our company's revenue streams and market impact. Collaborate directly with our Chief Revenue Officer to refine and execute innovative go-to-market strategies, leveraging your expertise in data analysis, forecasting, and operational leadership. Dive into complex sales ecosystems, guide incentive and compensation planning, and lead cross-functional initiatives that optimize sales processes and drive impactful changes. If you're ready to make a significant impact and thrive in a dynamic, high-growth environment, we want to hear from you.

Key Responsibilities

• Strategic Go-to-Market Execution: Partner with the Chief Revenue Officer to refine and execute go-to-market strategies. Assist in the design and implementation of sales operations and strategies that align with company goals.
• Data Analysis and Forecasting: Build and maintain complex data models to forecast sales outcomes and market opportunities. Analyze performance metrics and KPIs to drive strategic decisions.
• Analytics and Problem-Solving: Utilize advanced analytics to assess org/team health, identify opportunities for growth, and pinpoint operational gaps.
• Pipeline Management: Manage sales pipeline analytics to ensure accurate forecasting and efficient lead progression.
• Performance Management: Develop and track key sales team metrics to measure performance against sales targets. Provide detailed reports and insights on market trends, sales results, and other critical analytics.
• Collaboration and Leadership: Work closely with go-to-market leaders to support and exceed sales objectives. Lead cross-functional initiatives to optimize sales processes and drive strategic changes.
• Stakeholder Interaction: Engage with stakeholders to support sales activities and strategic partnerships. Guide leadership on prioritization and effective execution of strategies.
• Incentive and Compensation Planning: Coordinate with leadership on territory planning, compensation analysis, and incentive structures to motivate and reward effective sales practices.
• Capacity and Resource Allocation: Develop capacity and headcount models to support strategic decision-making and resource allocation, ensuring optimal deployment of resources in alignment with business objectives.
  
  

Required Qualifications

• Professional Experience: 4-5 years of sales operations, business analytics, or a related field, with a proven track record in both established and high-growth business settings, including direct experience in go-to-market strategy within a startup environment. 2+ years of management consulting preferred
• Technical Skills: Advanced proficiency in data analysis, forecasting, and financial modeling. Extensive experience with salesforce and Tableau platforms and understanding complex sales ecosystems. Knowledge of SQL required.
• Strategic Acumen: Demonstrated ability to develop strategic plans and collaborate effectively with senior management and cross-functional teams.
• Communication: Exceptional communication skills, capable of effectively interacting with internal teams and external partners.
• Direct Sales Exposure: Experience with direct customer interactions and understanding of the customer sales journey.
• Operational Leadership: Experience leading initiatives focused on operational improvements and strategic growth.
  
  

Recruiting process

• Step 1: Recruiter Interview
• Step 2: Hiring Manager Interview
• Step 3: Final Interview
• Offer & reference check
• Welcome aboard!
  
  

Compensation

• Generous Compensation Plan
• Comprehensive benefits plan, including fully subsidized medical insurance for employees
• 401(k) plan
  
  

CharterUP is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

CharterUP candidates and employees must reside in the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.