Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.
We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.
Pager Health is looking for a talented and forward-thinking Account Executive to lead our client relationships in Colombia and Mexico with strategic payer/employer partners (or a subset of a payer/employer accounts). The Account Executive will facilitate the engagement of all required (internal and partner) resources to deliver contracted services and manage the day-to-day activities to ensure that company products and services are functioning as expected. They will also be responsible for providing information and training on new features, services and products to customers and for providing status and metrics to clients, while managing contracted SLAs.
Essential Functions:
- Develop and maintain strong, long-lasting relationships with key client stakeholders in Mexico and Colombia. Act as the primary point of contact for clients, ensuring high levels of client satisfaction and loyalty.
- Work directly with internal groups and strategic partners to deploy products and solutions to customers.
- Manage day-to-day activities to ensure that company products and services are functioning as expected. Surface issues and questions to appropriate internal parties and provide resolutions to clients.
- Work with internal parties to resolve customer questions and requests.
- Provide information and training on new features, services and products to customers.
- Provide status and metrics to clients and manage SLAs on contracts.
- Participate in and manage initiatives across the company and within Client Services.
- The essential functions listed represent the major duties of this role, additional duties may be assigned.
Experience Requirements:
- This person must be based in Colombia
- Bachelor's degree in Business, Marketing, Healthcare Management, or a related field. Advanced degree preferred.
- 3+ years of related work experience. Experience Details: experience in support or management of strategic accounts.
- Bilingual and fluency in both English and Spanish communication (verbal and written) is required. Additional proficiency in Portuguese a big plus.
- Experience with strategic accounts or payer account management preferred.
- Experienced in delivering data-based reports and analysis to key clients and executives.
- Proficient in data analysis, development of presentations and project execution.
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).
- Excellent oral and written communication skills.
- Strong interpersonal and organizational skills.
- Must be a team player, be organized and have the ability to handle multiple projects.
- Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability.
Why Work at Pager Health?
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
