Overview
- Hybrid Remote - Candidates MUST be geographically located in the Northeast U.S. (CT, DE, MA, ME, NH, NJ, NY, RI) and available for 20% travel within the region**
As a Services Solutions Architect (SSA), you will focus on the growth of all services sales in an assigned region, with a priority focus on annuity services sales. You will work with the presales organization and collaborate with the business development executives to drive awareness, training, pipeline development and bookings in ePlus service offerings.
Responsibilities
CORPORATE VALUES
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
YOUR IMPACT
The essential functions of this position include:
- Work with an assigned Business Development Executive as the technical lead in qualifying service opportunities, with a focus on annuity services
- Provide technical expertise/credibility to account team and customers
- Have a broad understanding of technologies across many verticals so that he/she can bring in an expert around a technology when appropriate
- Conduct customer and internal facing presentations on ePlus’ portfolio of solutions for assigned accounts and opportunities
- Assist account managers and BDEs with overall account planning as it relates to technical aspects of services opportunity development
- Complete services sections for RFP/RFI/RFQ responses for assigned accounts
- Assist account teams and local PSEs with collecting customer business and technical requirements and determining the best ePlus recommended solution
- Work with Service Directors, Managed Services team, PSEs, and On Demand team to price out engagements
- Develop solution proposal and/or presentation with PSEs of recommended solution for customer
- Assist with technical scoping/review for Statement of Work (SOW) for assigned accounts
- Function as liaison to end-user customer technical staff regarding solution and implementation specifics
- Function as a liaison between the sales team, presales team and professional services organization to vet solution recommendations
- Function as technical liaison and ePlus ambassador with field OEM sales and technical teams as appropriate
- Assist Services Director with sales cycle escalations and improvements as it relates to annuity services opportunities
- Work with Business Development Executives to help drive annuity services bookings and attainment of region’s annual bookings targets
- Work with Business Development Executives and Customer Success Managers to help drive upsell opportunities within region’s existing customers and annuity contracts
- Work with Customer Success Managers to help retain region’s current customer annuity contracts and the associated monthly recurring revenue
- Work with Services Directors to help drive region’s professional and annuity services and attainment of professional services invoicing targets and annuity services revenue recognition targets
- Work with Customer Experience Team (CX) to:
- Help customers through onboarding process from kickoff through to the service going live
- Demonstration of services business tools
- Participation in client Service Business Reviews
- Provide operational support
Qualifications
- Senior Architect level knowledge in some of the following areas:
- Data Center
- Virtualization
- Cloud
- Storage
- Security
- Server Hardware
- Network
- Voice
- Five or more years of experience in providing pre-sales engineering support
- Network/Voice/Security engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, Pure, VMware, Microsoft
- Industry recognized professional certifications in applicable technology field
- Excellent writing skills required
- Excellent oral presentation skills required
- Attention to detail
POSITION SPECIFICS
The base salary range for this position at commencement of employment is expected to be between $160,000 and $190,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Physical Requirements
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
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